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Silvia Sbarcea Email & Phone Number

Senior Business Analyst and Business Process Analyst at Alpha Bank
Location: Bucharest, Romania 7 work roles 2 schools
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Current company
Alpha Bank
Role
Senior Business Analyst and Business Process Analyst
Location
Bucharest, Romania
Company size
6064 employees

Who is Silvia Sbarcea? Overview

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Quick answer

Silvia Sbarcea is listed as Senior Business Analyst and Business Process Analyst at Alpha Bank, a with 6064 employees, based in Bucharest, Romania. AeroLeads shows a matched LinkedIn profile for Silvia Sbarcea.

Silvia Sbarcea previously worked as Senior Business Analyst / Business Process Analyst at Alpha Bank and Business Analyst / Business Process Analyst - Workflows and Users Management at Alpha Bank. Silvia Sbarcea holds Human Resources Management, Master'S Program from Academia De Studii Economice Din București.

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Email format at Alpha Bank

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Alpha Bank

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Profile bio

About Silvia Sbarcea

Silvia Sbarcea is a Senior Business Analyst and Business Process Analyst at Alpha Bank. She possess expertise in banking, internet banking, customer support, retail banking, time management and 1 more skills. Colleagues describe her as "Silvia is a very committed an reliable person. She is always willing to perform at very high standards, has a very pro-active attitude and desire to be involved in activities beyond her standard job description. She is able to motivate people and to inspire the sense of perfection to the members of her team and to partners and colleagues. I am very proud that we have such a person in our team and I think is worth mentioning here as well that many of our results are the direct… Show more" and "I know Silvia since my first day of work within Alpha Bank and have been working together for almost one year now. Over the years she has proved to be a reliable co-worker, a trustworthy employee and a profesional when it comes to banking. Her knowledge and experience in Online Banking contracts and procedures recommend her as an expert in the field. Nevertheless, she is a great person, always there to help you."

Listed skills include Banking, Internet Banking, Customer Support, Retail Banking, and 2 others.

Current workplace

Silvia Sbarcea's current company

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Alpha Bank
Alpha Bank
Senior Business Analyst and Business Process Analyst
Bucharest, Romania
Website
alpha.gr
Employees
6064
AeroLeads page
Company profile
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7 roles

Silvia Sbarcea work experience

A career timeline built from the work history available for this profile.

Senior Business Analyst And Business Process Analyst

Alpha Bank

Bucharest, Romania

Senior Business Analyst / Business Process Analyst

Alpha Bank

Bucharest, Romania

Business Analyst / Business Process Analyst - Workflows And Users Management

Alpha Bank

Bucharest, Romania

Jan 2017 - Feb 2020

Head Of E-Services Administration Desk

Alpha Bank

București, România

Jul 2014 - Dec 2016

Online Banking Administrator

Alpha Bank

București, România

• Specific activities for individuals and companies for subscribing to the Online Banking service:- Setting user access rights and limits amount in accordance with the documents prepared and certified by territorial unit;- Approval of subscription operations initiated by the responsibles of the units;- Approval of maintenance actions of the users;- Support to local units (branches and agencies) for subscription activities of the Online Banking customers;- Manage and print PIN mailers for the Online Banking service and Fax - Email Banking;- Manage hardware token application;- Support Level 2 for Contact Center;• Writing monitoring reports for the Online Banking service;• Report preparation for MCIS Certification of the Online Banking service;• Monitoring weekly sales reports and KPIs for the Online Banking service;• Writing down and permanently updating the internal procedures;• Establishing methods and flows to improve efficiency;• Performing training sessions for the Online Banking administration;• Drafting bills for SMS campaigns;• Manage Fax & Email Banking service;• Manage Alpha e-statements - Online channel for retail customers.

Jun 2010 - Jun 2014

Bank Clerk - Contact Center For Internet Banking

Alpha Bank

București, România

• Answering requests related to Internet banking coming the following communication channels: email, phone, fax, internet, internal data base;• Contacting customers by email and / or phone to identify the problem;• Customer communication, problem-solving mode seised;• Participation in application development bank.

Jul 2008 - Jun 2010

Call Center Operator - External Service For Orange Romania

Cgs

• Answering customer calls offering information and solutions on the Orange mobile network services and information about mobile menus;• Contacting customers in order to solve the problem.

Apr 2006 - Oct 2006
Team & coworkers

Colleagues at Alpha Bank

Other employees you can reach at alpha.gr. View company contacts for 6064 employees →

OV Ourania Vangeli, Mba Ourania Vangeli, Mba Colleague at Alpha BankGreece View → CS Claudia Szabo Claudia Szabo Colleague at Alpha BankBucharest, Romania View → SL Savvina Lazari Savvina Lazari Colleague at Alpha BankGreece View → GS Gorica Savic Gorica Savic Colleague at Alpha BankEurope, United States View → ΝΝ Νατασα Νινιου Νατασα Νινιου Colleague at Alpha BankGreece View → VK Vasiliki Karanasiou Vasiliki Karanasiou Colleague at Alpha BankPeristéra, Attiki, Greece View → MP Maria Potamiti Maria Potamiti Colleague at Alpha BankZákynthos, Ionian Islands, Greece View → ΚΖ Κρίτων Ζηκόπουλος Κρίτων Ζηκόπουλος Colleague at Alpha BankGreece View → MR Marina Rikou Marina Rikou Colleague at Alpha BankGreece View → AE Anna Ergazaki Anna Ergazaki Colleague at Alpha BankAthens Metropolitan Area, Greece View →
2 education records

Silvia Sbarcea education

FAQ

Frequently asked questions about Silvia Sbarcea

Quick answers generated from the profile data available on this page.

What company does Silvia Sbarcea work for?

Silvia Sbarcea works for Alpha Bank.

What is Silvia Sbarcea's role at Alpha Bank?

Silvia Sbarcea is listed as Senior Business Analyst and Business Process Analyst at Alpha Bank.

Where is Silvia Sbarcea based?

Silvia Sbarcea is based in Bucharest, Romania while working with Alpha Bank.

What companies has Silvia Sbarcea worked for?

Silvia Sbarcea has worked for Alpha Bank and Cgs.

Who are Silvia Sbarcea's colleagues at Alpha Bank?

Silvia Sbarcea's colleagues at Alpha Bank include Ourania Vangeli, Mba, Claudia Szabo, Savvina Lazari, Gorica Savic, and Νατασα Νινιου.

How can I contact Silvia Sbarcea?

You can use AeroLeads to view verified contact signals for Silvia Sbarcea at Alpha Bank, including work email, phone, and LinkedIn data when available.

What schools did Silvia Sbarcea attend?

Silvia Sbarcea holds Human Resources Management, Master'S Program from Academia De Studii Economice Din București.

What skills is Silvia Sbarcea known for?

Silvia Sbarcea is listed with skills including Banking, Internet Banking, Customer Support, Retail Banking, Time Management, and Mobile Banking.

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