Silvia Goldman Ber Kapel
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Silvia Goldman Ber Kapel Email & Phone Number

Client and Customer Experience (CX) Director at DNK INFOTELECOM at DNK INFOTELECOM
Location: Greater São Paulo Area, Brazil, Brazil 8 work roles 4 schools
1 work email found @dnkinfotelecom.com.br LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Current company
DNK INFOTELECOM
Role
Client and Customer Experience (CX) Director at DNK INFOTELECOM
Location
Greater São Paulo Area, Brazil, Brazil
Company size
42 employees

Who is Silvia Goldman Ber Kapel? Overview

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Quick answer

Silvia Goldman Ber Kapel is listed as Client and Customer Experience (CX) Director at DNK INFOTELECOM at DNK INFOTELECOM, a company with 42 employees, based in Greater São Paulo Area, Brazil, Brazil. AeroLeads shows a work email signal at dnkinfotelecom.com.br and a matched LinkedIn profile for Silvia Goldman Ber Kapel.

Silvia Goldman Ber Kapel previously worked as Client and CX Director at Dnk Infotelecom and Solution Executive at Avaya. Silvia Goldman Ber Kapel holds Master Of Science - Ms, Data Analytics / Urban Mobility / Smart Cities / Human Dynamics from Escola Politécnica Da Usp.

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Email format at DNK INFOTELECOM

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*@dnkinfotelecom.com.br
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Profile bio

About Silvia Goldman Ber Kapel

• More than 15 years working in senior management role on comprehensive IT solutions• Solid career in Management Consulting, selling and delivering solutions to large companies for more than 15 years• Solid experience in getting business value through IT solutions • More than 15 years working on full sales cycle management, with technical and commercial skills, interacting with clients to understand business requirements and following to deal closure, involving pre-sales activities, technical & commercial proposals, presentations and negotiations of consulting & implementation services, including software and hardware • Solid knowledge of Customer Experience, Digital Transformation, Omnichannel, Contact Center, CRM (Customer Relationship Management), Business Analytics, Information Management, Information Governance, process improvement, ECM (Enterprise Content Management) and BPM (Business Process Management), with technical and business skills• Large experience in Financial Services industry including banking and insurance• Solid experience in Retail, Healthcare, Automotive and Telecom industries• More than 15 years experience in executive project management, involving complex project management, several departments and suppliers/partners• Excellent communications skills, interacting and making presentations to C-Level, business managers and IT managers. Strategy, Leadership and Innovation skills.• Multidisciplinary skills with systemic vision, client focus, more than 15 years experience with team management and coaching, financial and P&L managementSpecialties:• Customer Experience• Digital Transformation• Contact Center• Big Data• CRM• Business analytics, BI, Data Governance, Information Management• Financial Services, Banking and Insurance• Pre-sales

Listed skills include Customer Experience, Digital Transformation, Contact Center, Big Data, and 35 others.

Current workplace

Silvia Goldman Ber Kapel's current company

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DNK INFOTELECOM
Dnk Infotelecom
Client and Customer Experience (CX) Director at DNK INFOTELECOM
sao paulo, sao paulo, brazil
Website
dnkinfotelecom.com.br
Employees
42
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8 roles · 44 years

Silvia Goldman Ber Kapel work experience

A career timeline built from the work history available for this profile.

Client And Cx Director

Current
Dnk Infotelecom

São Paulo, Brazil

Dec 2016 - Present

Solution Executive

Avaya

Brazil

  • Responsible for consultative selling approach for Customer Experience solutions involving Digital Transformation, Omnichannel, Contact Center, Performance Management, Analytics and others.
  • Developed strategic consultative selling method including: assessment to discover customer needs, drivers and gaps; as is analysis and to be model definition; roadmap development, benefits analysis and ROI.
  • Responsible for developing, presenting and selling software and application solutions which deliver business impact to the customer, aligned with customer strategy and drivers, interacting with global subject matter.
  • Successfully delivered discovery workshops initiatives in financial services, healthcare and outsourcing industries, achieving significant actionable outcomes to client and sales results to Avaya.
  • Multidisciplinary sales team model definition and leadership for key customers resulting in 3x pipeline increment.
  • Represented the company to the customer and the customer to the company while partnering with peer Account Managers and Business Partners.
Jan 2015 - Sep 2016

Sr Consulting Manager

Ibm - Gbs (Global Business Services)
  • Working with Management Consulting, selling and delivering solutions.
  • Responsible for technical & commercial proposals, clients presentations, executive project management and team management.
  • Dealing with large companies on several industries: banking, insurance, healthcare, retail, agro, automotive, CPG and others.
  • Several recognitions awards: Service Excellence Award, Contribution to IBM, and Execution for Growth.
  • (2010/2014) GBS - BAO (Business Analytics and Optimization) service line: responsible for solution definition to address clients needs, involving consulting services for Business analytics, Information Management and.
  • (2009/2010) GBS – S&T (Strategy and Transformation) service line: responsible for selling and delivering CRM and business improvement solutions for clients at banking, telecom, automotive and life sciences industries.
2007 - 2014 ~7 yrs

Executive Manager

Cpm
  • Responsible for Business Solutions Practice involving process improvements, CRM - Customer Relationship Management, Call Center, BI - Business Intelligence, BPM - Business Process Management and ECM - Enterprise.
  • Responsible to build up Consulting and Solutions CPM's department for practices: CRM, Call Center, BI, ECM & BPM, and ERP, involving offering definition, technical & commercial sales, project management, partnership.
  • Solution portfolio development for Banking, Insurance and Telecom Industries.
  • Consolidation of CPM position as system integrator leadership in Call Center, CRM, and BI.
  • Partnership and alliance management with the most important technology vendors related to BPM, ECM, CRM, Call Canter, BI: Cisco, Avaya, FileNet, Siebel, Cognos, AIT, Oracle, IBM, and others.
  • Responsible for complex project of call center centralization at one multinational large bank.
1998 - 2007 ~9 yrs

Director

Arrowsoft Informatica

My Own Company Focused On IT Training For Retail And Corporate Clients

1996 - 1997 ~1 yr

Executive Manager

Bfb - Banco Francês E Brasileiro
  • Responsible for Customer Relationship Services and Network projects.
  • Structuring of Customer Relationship IT services and data network (WAN and LAN) project department.
  • Responsible for projects: Home Banking, Office Banking, and Fax Dial-out system for corporate clients (statements, collection position).
  • Definition of infrastructure and services for Corporate LAN.
  • Implementation of corporate LAN and WAN for Banco Francês e Brasileiro, connecting four buildings.
  • Responsible for project design and implementation of new Call Center for retail client.
1991 - 1996 ~5 yrs

Supervisor

Digirede Informatica

IT Company Leader In Banking Automation Market

  • Digirede was a leader company in Banking Automation market.
  • Working with Branch automation solutions, responsible for Mainframe communication interfaces, Peripheral communication interfaces, and System Management.
1983 - 1990 ~7 yrs

It Analyst

Itautec
  • Working experience in Branch automation system based on IBM 370 platform, and Dial-out system for corporate clients.
1982 - 1983 ~1 yr
Team & coworkers

Colleagues at DNK INFOTELECOM

Other employees you can reach at dnkinfotelecom.com.br. View company contacts for 42 employees →

CL Camila Leite Camila Leite Colleague at Dnk InfotelecomSão Paulo, São Paulo, Brazil, Brazil View → FC Fabricio Costa Fabricio Costa Colleague at Dnk InfotelecomJuiz De Fora, Minas Gerais, Brazil, Brazil View → FD Flora Dupuis Flora Dupuis Colleague at Dnk InfotelecomGreater Pau Area, France View → MN Mariana Nunes Ramos Mariana Nunes Ramos Colleague at Dnk InfotelecomSão Paulo, Brazil, Brazil View → MR Matheus Rodrigues Matheus Rodrigues Colleague at Dnk InfotelecomCuritiba, Paraná, Brazil, Brazil View → GT Gustavo Targino Gustavo Targino Colleague at Dnk InfotelecomSão Paulo, São Paulo, Brazil, Brazil View → DF Denis França Denis França Colleague at Dnk InfotelecomSão Paulo, São Paulo, Brazil, Brazil View → EO Erivan Oliveira Erivan Oliveira Colleague at Dnk InfotelecomSão Paulo, São Paulo, Brazil, Brazil View → RD Renato Dos Santos Souza Renato Dos Santos Souza Colleague at Dnk InfotelecomIbiúna, São Paulo, Brazil, Brazil View → AB Anderson Benjamin Targino Anderson Benjamin Targino Colleague at Dnk InfotelecomSão Paulo, São Paulo, Brazil, Brazil View →
4 education records

Silvia Goldman Ber Kapel education

FAQ

Frequently asked questions about Silvia Goldman Ber Kapel

Quick answers generated from the profile data available on this page.

What company does Silvia Goldman Ber Kapel work for?

Silvia Goldman Ber Kapel works for DNK INFOTELECOM.

What is Silvia Goldman Ber Kapel's role at DNK INFOTELECOM?

Silvia Goldman Ber Kapel is listed as Client and Customer Experience (CX) Director at DNK INFOTELECOM at DNK INFOTELECOM.

What is Silvia Goldman Ber Kapel's email address?

AeroLeads has found 1 work email signal at @dnkinfotelecom.com.br for Silvia Goldman Ber Kapel at DNK INFOTELECOM.

Where is Silvia Goldman Ber Kapel based?

Silvia Goldman Ber Kapel is based in Greater São Paulo Area, Brazil, Brazil while working with DNK INFOTELECOM.

What companies has Silvia Goldman Ber Kapel worked for?

Silvia Goldman Ber Kapel has worked for Dnk Infotelecom, Avaya, Ibm - Gbs (Global Business Services), Cpm, and Arrowsoft Informatica.

Who are Silvia Goldman Ber Kapel's colleagues at DNK INFOTELECOM?

Silvia Goldman Ber Kapel's colleagues at DNK INFOTELECOM include Camila Leite, Fabricio Costa, Flora Dupuis, Mariana Nunes Ramos, and Matheus Rodrigues.

How can I contact Silvia Goldman Ber Kapel?

You can use AeroLeads to view verified contact signals for Silvia Goldman Ber Kapel at DNK INFOTELECOM, including work email, phone, and LinkedIn data when available.

What schools did Silvia Goldman Ber Kapel attend?

Silvia Goldman Ber Kapel holds Master Of Science - Ms, Data Analytics / Urban Mobility / Smart Cities / Human Dynamics from Escola Politécnica Da Usp.

What skills is Silvia Goldman Ber Kapel known for?

Silvia Goldman Ber Kapel is listed with skills including Customer Experience, Digital Transformation, Contact Center, Big Data, Omnichannel, Business Analytics, Cloud Computing, and Management Consulting.

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