• Responsible for consultative selling approach for Customer Experience solutions involving Digital Transformation, Omnichannel, Contact Center, Performance Management, Analytics and others. • Developed strategic consultative selling method including: assessment to discover customer needs, drivers and gaps; as is analysis and to be model definition; roadmap development, benefits analysis and ROI.• Responsible for developing, presenting and selling software and application solutions which deliver business impact to the customer, aligned with customer strategy and drivers, interacting with global subject matter experts and leveraging Avaya’s solution portfolio. • Successfully delivered discovery workshops initiatives in financial services, healthcare and outsourcing industries, achieving significant actionable outcomes to client and sales results to Avaya.• Multidisciplinary sales team model definition and leadership for key customers resulting in 3x pipeline increment. • Represented the company to the customer and the customer to the company while partnering with peer Account Managers and Business Partners. • Successfully delivered consultative sales training on contact center and digital transformation/ omnichannel to 100+ business partners.

• Working with Management Consulting, selling and delivering solutions.• Responsible for technical & commercial proposals, clients presentations, executive project management and team management. • Dealing with large companies on several industries: banking, insurance, healthcare, retail, agro, automotive, CPG and others. • Several recognitions awards: Service Excellence Award, Contribution to IBM, and Execution for Growth.• (2010/2014) GBS - BAO (Business Analytics and Optimization) service line: responsible for solution definition to address clients needs, involving consulting services for Business analytics, Information Management and Information Governance, and implementation services for analytics environments, BI, DW, performance management, financial planning, sales planning, demand planning, Fraud and abuse, segmentation, content management and others. • (2009/2010) GBS – S&T (Strategy and Transformation) service line: responsible for selling and delivering CRM and business improvement solutions for clients at banking, telecom, automotive and life sciences industries, involving business needs understanding, solution design, technical and commercial proposal, sales strategy and execution teaming with account team. Responsible for executive program/project management related to Operational efficiency improvement, Call Center improvement, Business Integration, Sales diagnosis involving business and IT perspectives.• (2007/2009) FSS sector (Financial Services Sector): responsible for GBS opportunities at one of the largest bank in Brazil, related to applications development, process improvement, call center, bank's merging integration project and others. Direct responsible for assessment and planning project of bank's merging IT integration related to credit and cash/saving account operations streams, including 12 sub-projetcs. Also responsible for GBS opportunities in others financial services clients, including banking and insurance.

• Responsible for Business Solutions Practice involving process improvements, CRM - Customer Relationship Management, Call Center, BI - Business Intelligence, BPM - Business Process Management and ECM - Enterprise Content Management.• Responsible to build up Consulting and Solutions CPM's department for practices: CRM, Call Center, BI, ECM & BPM, and ERP, involving offering definition, technical & commercial sales, project management, partnership and alliance management.• Solution portfolio development for Banking, Insurance and Telecom Industries. • Consolidation of CPM position as system integrator leadership in Call Center, CRM, and BI. • Partnership and alliance management with the most important technology vendors related to BPM, ECM, CRM, Call Canter, BI: Cisco, Avaya, FileNet, Siebel, Cognos, AIT, Oracle, IBM, and others. • Responsible for complex project of call center centralization at one multinational large bank. • Responsible for technical sales and project management of large telecom company’s call centers implementation and technical operation involving 2,000+ seats and 4 sites. • CRM /Call Center /BI /ECM /BPM projects for large companies in Banking, CPG, Telecom, Insurance, and Services industries. • Development of demonstrations and presentations at CIAB, Futurecom, Telexpo, CRM Live.• Development of Business Plans and Operational Plans.

• Responsible for Customer Relationship Services and Network projects.• Structuring of Customer Relationship IT services and data network (WAN and LAN) project department.• Responsible for projects: Home Banking, Office Banking, and Fax Dial-out system for corporate clients (statements, collection position).• Definition of infrastructure and services for Corporate LAN.• Implementation of corporate LAN and WAN for Banco Francês e Brasileiro, connecting four buildings. • Responsible for project design and implementation of new Call Center for retail client.• Special projects for WAN and Voice systems development.• Development of operational, financial and technical project plans for approval process, involving documents preparation and presentations for IT Director Board.

• Digirede was a leader company in Banking Automation market. • Working with Branch automation solutions, responsible for Mainframe communication interfaces, Peripheral communication interfaces, and System Management.

• Working experience in Branch automation system based on IBM 370 platform, and Dial-out system for corporate clients.