Silvia Guevara Email and Phone Number

• Cross-sell bank products by assessing customer needs, providing education on options and promotions as well as connecting them to the appropriate branch representative.• Complete AML and KYC training, demonstrating knowledge of relevant laws and regulations, as well as best practices for identifying and preventing money laundering.• Process a wide range of transactions for individual and business clients, including cash deposits and withdrawals, check cashing, money orders, wire transfers, and loan payments.

• Increased occupancy rate from 80% to 97% by leading sales efforts through effective presentations and relationship building with business clients.• Negotiated and executed over 200 contracts resulting in over $300,000 in revenue.• Prepared and negotiated rate proposals, group contracts, and event contracts with clients across corporate and government sectors.• Achieved annual growth in sales volumes and exceeded customer satisfaction rate goals. • Responded to requests for prospective business, leads, RFPs, and rate loading.• Exceeded sales expectations by providing unique value proposition centered around each specific client's needs and motivations.• Organized sales campaigns via customer relationship management platform to track and report metrics and communications.