Silvia Lobendahn, Mba Email & Phone Number

United States

Orem, Utah

As a Program Manager at the Woodbury School of Business, I foster connections with key stakeholders within the UVU community, including faculty, department heads, office administrators, and student resources. My focus is on enhancing the overall graduate student experience.I have successfully facilitated mentorship opportunities between students and alumni from the MBA and MFPA graduate degree programs. By developing peer-to-peer and student-to-alumni mentorship programs, as well as establishing the first student association for the MBA, I have contributed to the professional growth of our students.In addition to creating opportunities and connecting individuals with resources, I coordinate annual engagement trips for students. This involves managing logistics, ensuring risk management, and providing support to consulting classes associated with these trips.I also provide personalized mentorship to approximately 250 MBA and MFPA students, supporting them through their program. This includes assisting with life events, addressing mental health concerns, and providing guidance on academic and career decisions. I collaborate with campus resources for comprehensive, and exceptional care.To benefit graduate students, I plan targeted networking events annually and collaborate on other events, expanding professional networks for graduate students. Another aspect of my role involves gathering and maintaining important data for MFPA students. This includes reporting to the CFP Board three times a year to ensure program compliance for students seeking the CFP credentials. I also provide materials for accreditation reporting, marketing, and recruitment purposes.In summary, as a Program Manager, I enhance the graduate student experience through stakeholder connections, mentorship, engagement trips, personalized guidance, networking events, and data management. I contribute to the success and growth of our students both academically and professionally.

Orem, Utah

As the Admissions Coordinator, I provide comprehensive guidance and support to students throughout the admissions process, ensuring adherence to admission requirements, policies, procedures, and available resources. My responsibilities encompass organizing, maintaining, and updating files, databases, and records within the Student Information System (BANNER) and Recruit, an Ellucian CRM.A key aspect of my role involves advising students on various admissions aspects, including Utah Residency, Graduate Admissions, and International Admissions. I also serve as a team lead, offering guidance and assistance to colleagues in resolving customer issues and addressing incomplete admission applications. Managing office emails and Jira escalations, I prioritize timely responses and effective resolutions. Additionally, I oversee acceptance letter requests and deferred admissions, ensuring smooth processes and positive outcomes. I actively contribute to the onboarding of new administrative assistants and provide ongoing training to enhance customer service results for future students.In my role, I was committed to problem resolution, the management of deferred admissions, and maintaining accurate documentation. I provided students with expert guidance on admission requirements, policies, procedures, available resources, and degree programs, including international student admissions and residency policy. I engaged with the public through various channels, such as emails, telephone calls, in-person office visits, Jira escalations, and outbound admission calling.Furthermore, I spearheaded the transition from hardcopy originals to electronic file formats, enabling efficient storage, editing, and sharing of all past student applications from 2009 to 2018. I initiated the implementation of online portfolios for admission reviews, facilitating streamlined processes and enhanced accessibility.

Orem, Ut

I consistently managed budgets ranging from 35K to 86K, ensuring optimal allocation of resources. I produced and coordinated large documents for international conferences, ensuring timely delivery and high-quality outputs. In my role, I successfully managed the daily operations of the department, supervising HR posts, conducting interviews, making hiring decisions, and managing travel arrangements both within and outside the state. Additionally, I provided guidance and support to over 10 student employees, overseeing their time entries, hours worked, and facilitating the completion of new employee paperwork.As a skilled coordinator, I established effective communication channels within the department as well as with other departments within the school and university, ensuring smooth collaboration and seamless information flow. Furthermore, I played a key role in training other assistants and professors on various UVU systems, including Canvas, Concur, Marketplace, Banner, Microsoft Office, and People Admin, equipping them with the necessary skills and knowledge to navigate these platforms efficiently.By effectively managing budgets, coordinating conference documents, overseeing daily operations, training staff, and facilitating communication, I made significant contributions to the success and efficiency of the department.

Orem, Ut

Master Of Business Administration (Mba), Health/Health Care Administration/Management

Bachelor Of Science - Bs, Management