Silvia Patellaro Email & Phone Number

Sydney, Nuovo Galles Del Sud, Australia

- Ensure rebates and bonus processes are followed and calculations are performed on time and correctly.- Review and provide feedback on any term sheets provided by Sales.- Work collaboratively with the Marketing and Sales teams to ensure all data requests are processed and appropriate reporting is provided.- Configure and execute data cleansing activities.- Maintain dispense system tools.- Complete ad-hoc requests from internal and external customers as required.- Effective time management skills to determine the appropriate allocation of time to tasks and duties, ensuring timely completion, meeting critical time frames, and efficient use of time.

Sydney, New South Wales, Australia

- Collate data points & analysis of colleges and student visa information and seamlessly conduct market researches to createinsight on the data and report visualisations.- Organise market research and create and interpret a variety of reports, as required.- Closely collaborate with the marketing manager, clients and partners on marketing strategy.- Design and develop marketing and promotional material and create marketing strategies and specials.- Empower user experience with the support of cutting-edge graphic design technology such as Canva software.- Regularly update social media accounts and efficiently work with various types of software for digital marketing.- Engage in writing targeted content for website and blogs enabling the growth of the company’s Social Media databases.Key Achievements:- Successfully engaged with an agency assisting people get Australian visas, consistently supported clients and provided themwith available tools and instruments to achieve their goals.- Effectively maintained a marketing database & consistently provided administrative support to the marketing & sales team.

Luton, Inghilterra, Regno Unito

- Effectively coordinated new employees’ induction such as training and inducting new starters, onboarding and orientationtraining process and meeting facilitation, as required.- Designed and developed periodic employee productivity reports and ad-hoc solutions to adequately address productivityconcerns exploiting Amazon databases and visualisation tools.- Seamlessly managed communications with customers, as needed.- Managed Amazon resources during the full life cycle of the daily warehouse operations.- Designed and developed sustainable customer strategies from service recovery to problem prevention.- Consistently and timely provided excellent customer service and regularly followed an Agile methodology.Key Achievements:- Successfully designed, developed and implemented ad-hoc techniques to collate, analyse, visualise and maintain Amazonstaff information; created CRM and Excel and efficiently exploited Amazon in-house tools and software.- Effectively worked for the Adecco Group, the world's second largest Human Resources provider and temporary staffing firm.

Sydney, New South Wales, Australia

- Prepared orders accurately by processing requests.- Organised the warehouse space while preparing orders for shipment.- Engaged in receiving, processing, labelling and storing incoming stock.- Regularly inspected all stock for damages and kept records of damages.- Pulled materials from warehouse, packing boxes and prepared shipments.- Recorded exact arrival and departure times for shipments; counted stock and kept inventory records.Key Achievements:- Consistently and accurately maintained clear records on all inventory and stock, as needed.- Successfully orchestrated efficient routing by producing accurate shipping documentation and package labels.

Palermo, Sicily, Italy

- Thoroughly reviewed weekly sales ads and monitored price changes.- Strictly and consistently followed communication procedures, guidelines and policies.- Kept records of customer interactions, process customer accounts and file documents.- Managed large amounts of incoming phone calls and successfully generated sales leads.- Assisted customers in completing purchases, located items and joined reward programs.- Monitored self-checkout systems and provided assistance or intervention where required.- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.Key Achievements:- Efficiently and timely handled customer complaints, provided appropriate solutions and alternatives within the time limits;and followed up to ensure resolution, as needed.- Drove process improvement initiatives that delivered efficiency and effectiveness by successfully building sustainablerelationships and trust with customer accounts through open and interactive communication.

Website Development Diploma, Website Development

Activities and Societies: Database | Interface Design | Full Stack Development | Website Development | Website Information Architecture.

Business Administration Diploma, S | Business Administration | Corporate Finance | Accounting | Business Law

Activities and Societies: Business administration, Financial economics, Commercial law, Mathematics.