I've worked with Dscovr as UX Researcher mainly on UX Reviews and Heuristic Evaluations in the e-commerce landscape. I'm now, from September, taking on the same role, managing research projects in all their phases, end-to-end.

In Marathon, I'm serving my skills as a service designer, in both Kenyan project and European projects. Also covering business development tasks, such as market research, business opportunity mapping and managing new business relationships, for the European branch of Marathon, that have its center in Barcelona, Spain, as well as, proposing, driving and project managing new initiatives to strengthen MXP brand.

SDN Ambassadors Project Management, working on Strategy, Operations and Community Engagement.

Ambassador for the Service Design Global Conference 2023.Experimented with Marketing by supporting the creation of brand and discipline awareness. Assessed and Co-created new practices around the conference, especially connected with the Virtual Attendees Team, and taking responsibility for the conference's Miro board strategic planning and designing.Engaged with different stakeholders and design with people from allover the world belonging to different seniority levels and… Show more Ambassador for the Service Design Global Conference 2023.Experimented with Marketing by supporting the creation of brand and discipline awareness. Assessed and Co-created new practices around the conference, especially connected with the Virtual Attendees Team, and taking responsibility for the conference's Miro board strategic planning and designing.Engaged with different stakeholders and design with people from allover the world belonging to different seniority levels and backgrounds. Show less

SDD Milan co-organiser for community events and initiatives.- Designed and managed several events in person and online with 30-60 participants- Co created the Unconference format and related tool- Established strategic partnership with big and medium size entities

Continuous collaboration throughout the years covering the following roles:- Service Designer and Design Strategist- UX Designer- FacilitatorIn this case, working on IED BDS aka ITA: IED Borse Di Studio, ENG: IED ScholarshipsContributing during concept phase, development of workshop material and mainly facilitating the tests.

Supporting a start-up team as Business Strategist and Service Designer in the development of the concept in terms of systemic approach, stakeholder involvement and scalability. The team is in the process of submit for a contest coordinated by IED and Action Aid, promoted by the Municipality of Milan and Food Wave (co-founded by EU).

Experience Lead of SDN Next Gen Conference 2024Attendees Experience and Volunteers Engagement. I've been leading a diverse and worldwide located Experience team, acting as pivotal link between the other teams, ensuring speakers and partners experience, as well as marketing activities fit in the overall conference system. Working closely with all teams, was central to the role, ensuring seamless collaboration and every stakeholder requirements. Especially, I've been ideating and… Show more Experience Lead of SDN Next Gen Conference 2024Attendees Experience and Volunteers Engagement. I've been leading a diverse and worldwide located Experience team, acting as pivotal link between the other teams, ensuring speakers and partners experience, as well as marketing activities fit in the overall conference system. Working closely with all teams, was central to the role, ensuring seamless collaboration and every stakeholder requirements. Especially, I've been ideating and implementing closely with marketing and platform team to ensure the marketability, technical feasibility and a final delightful delivery of the conference experience. Show less

The Performance Academy is a start up in the Sport Industry that describe itself as the key to unlock athletes potential. I prompted the founder, Séamus Fox, to develop TPA from a coaching business to a more complex ecosystem and service. The work did with Séamus was concerning:- assess and enhance the service offer to meet clients needs, bringing TPA from MVP to holistic. We worked together towards a rebranding and are in the process of making space for other stakeholders to come in and… Show more The Performance Academy is a start up in the Sport Industry that describe itself as the key to unlock athletes potential. I prompted the founder, Séamus Fox, to develop TPA from a coaching business to a more complex ecosystem and service. The work did with Séamus was concerning:- assess and enhance the service offer to meet clients needs, bringing TPA from MVP to holistic. We worked together towards a rebranding and are in the process of making space for other stakeholders to come in and provide value.- filling gaps in the post service and customer retantion, including aspects of community creation.I generally, drove the client to bring out his superpower and envisioning a future for his business, bringing tools and practices to build good services. Show less

Mainly:- UX Research and UX Concept- Service Designer for mcl (muse case lab)but experimenting with other facets:- UI- Design SystemFor leading e-commerce brands in the automotive sector and in other industries.- Internal tasks and all in which I can bring value and discover new practices

Timeline: 3 months project- Team management and facilitation- Bringing in and mentoring of my Service Design expertise - Coordination with the project leader - Development of Hackathon activities