Silvia Tancou Email & Phone Number

Canada

Toronto, Canada Area

In our company’s fast-paced and changing environment, I am responsible with:* Ensuring that all processes applicable to the Air Department are implemented * Proposing changes to current processes to improve quality of work and efficiency* Testing our booking systems to ensure current and new features are working as expected* Addressing errors and issues.

Toronto, Canada

* Supported the company's business by providing assistance with our booking systems to both internal staff and to our clients* Worked together with the company’s other regional support teams (Canada, USA, Europe, Australia and New Zealand) to ensure the systems are functioning efficiently* Tested the booking systems (as required and otherwise) and reported.

Toronto, Canada Area

* Quoted and booked of flights, using Amadeus* Ticketing* Followed-up with clients on air schedule changes* Provided resolutions to problem air bookings* Maintained communication with the airlines' service desks

Toronto, Canada Area

* Supported the Service Desk Manager, by following up on the updates related to hotel/trip confirmations, itinerary amendments and withdrawn trips* Handled reservations for clients with special needs* Reviewed, calculated and reported company costs, based on bookings saved or lost* Followed-up on complaint files and escalated them to the manager as needed

Toronto, Canada Area

Toronto, Canada Area

* Sold the company’s products directly to consumers and to travel agencies* Provided quotes in response to client and agent requests for trips* Followed-up on existing quotes by phone and email* Followed- up with clients on invoicing, collection of payments and other booking-related matters* Coordinated with the Air Department for client flight needs* Sold.

Toronto, Canada Area

* Supported the Reservations Department, by ensuring the accuracy of all existing bookings and keeping track of, and following-up with, all problem files* Reported to the Reservations Department managers on actions taken or suggested in order to fix problem bookings

Toronto, Canada Area

* Tested new features (as requested and otherwise) and suggested changes and improvements* Reported and followed-up on issues, queries and feed-back from users* Reported changes to the Reservations Department, as the new booking system was being developed

Toronto, Canada Area

Toronto, Canada Area

* Supported the Reservations Department by ensuring the accuracy of all existing bookings and keeping track of, and following-up with, all problem files* Reported to the Reservations Department managers on actions taken or suggested in order to fix problem bookings

Toronto, Canada Area

Instructing Adults

Certificate Of Achievement, The Dale Carnegie Course

French

Bachelor’S Degree In Management And Economics, Management For Tourism And Commerce