Silvia Taylor Email & Phone Number

Allentown, Pennsylvania, Us

• Provide mentorship to direct reports• Drive forecast accuracy across teams• Provide Proactive quality reviews on projects of direct reports• Serve as an escalation point for projects of direct reports• “Own” specific process areas of the PMO• Communicate and collaborate with key client stakeholders to assure satisfaction and success• Provide mentoring and instruction to team members during implementation• Assist in quality assurance and determination of testing strategy and risks• Work with Sales to ensure accurate scoping and LOE are done at time of sale

Allentown, Pennsylvania, Us

Reading, Gb

Silvia leads the Professional Services practice in the Americas. She works closely with our clients in building strong relationships focused on our clients’ IT project implementation staffing needs. She helps assemble highly skilled Digital Commerce and Digital Delivery teams. She is key in providing our clients the ability to have contractors and consultants work both remotely, and onsite, as we strive to meet, and exceed, expectations. Our world-class digital talent offerings are why clients select Mastek and continue to have long-term partnerships with us.

Reading, Gb

• Manage consulting financial portfolio that meets or exceeds revenue projections, contributing to the operational management of the company based on data-driven KPIs• Oversee and run an effective Project Management Office (PMO), contributing to all aspects of Digital Commerce service delivery, leading assigned accounts, and working to instill a positive work environment• Lead account teams, ensuring all contractual pieces are in place (contracts, budgets, workplans, change requests, projections, staffing, risk management, etc.), clients report high satisfaction, all staff clearly understand accounts and roadmaps, always striving to be an inspirational leader

Reading, Gb

• Oversee Service Delivery and PMO• Ensure project controls and measures are implemented• Conduct project reviews to oversee and facilitate successful project delivery performance• Oversee and facilitate project planning activities to enable profitable and quality delivery• Oversee strategic and tactical management of Service Delivery for TAISTech• Manage Program and Project successful delivery to meet strategic company goals

Dallas, Tx, Us

Management of Omni-channel commerce, enabling clients to navigate and thrive in today's digital economy. Silvia was responsible for managing B2B / B2C digital commerce projects:• ATG Implementation, Luxury Fashion Brand, Senior Program Manager• ATG Implementation, Sophisticated Fashion Brand, Senior Strategy Manager• ATG Implementation, Furniture Store Chain, Senior Project Manager• ATG v10 Upgrade, Assortment of Electronic Specialty Products, Senior Project Manager• ATG v10 Upgrade, Teens/Tweens Accessories Retail, Senior Project Manager• ATG v10 Upgrade, Luxury Kitchenware Retail, Senior Project Manager• ATG Implementation, Weight Loss / Management, and Nutrition Company, Scrum Master• Magento EE 1.13 Implementation, Women's Apparel & Accessories, Senior Project Manager• Magento EE 1.13 Implementation, Luxury Vehicle Dealerships Group, Senior Project Manager• Magento EE 1.13 Implementation, Electronics and Appliances Retailer, Senior Project Manager

Dallas, Texas , Us

Accountable for the management of strategic digital commerce application development, financial management of Social Media web sites and web applications (Design, Testing and Implementation, User Liaison, Web UI, Project Financials and Delivery Management)• Articulated business development and brand building strategies for newly formed Social Media branch, increasing sales for mid-market upscale advertising company resulting in increased revenues in gross revenues annually for newly launched Web Applications branch• Managed Project Managers - manage cost, schedule, and performance of web projects while maintaining continuous alignment of program scope with business objectives• Developed client web sites and applications for over 100 mid-market clients, managing client engagement services and solution implementations thereby increasing the company’s growth

Armonk, New York, Ny, Us

Led Tools Adoption Program for Global Business Services; Accountable for the management of multiple projects directed toward strategic adoption of consulting services delivery tools. Partnering closely with Practice Area Leaders worldwide and cross-brand development teams including Software Group (SWG), IBM Research and WebSphere development teams; Presented Quarterly Adoption Dashboard Reports to IBM Senior Leadership:• Global Program Manager: Managed programs and product roadmaps for eight strategic applications/tools, defining application roadmaps and rapid adoption of SWG tools into GBS practice areas (transitioning off legacy tools), managing development product scope• Financials Manager: Performed investment planning (Fall and Spring Plans), prioritization, and cost management for application lifecycle, spearheading business cases and justification required by the Business Information Executive for proposed IT Spend, including staffing requests for outsourced work to India, business forecasts & budgets; Reporting quarterly financials to GBS Services Leaders, Authored Statements of Work.

Armonk, New York, Ny, Us

Workstream of Integration Program Office (IBM acquisition of PwC)Led one workstream of the "Integration Program Office" in support of IBM acquisition of PricewaterhouseCoopers, Integration of tools and applications into IBM’s standard set of tools:• Managed development and deployment of two service delivery applications globally, establishing the global deployment strategy and support infrastructures for the Americas, EMEA (Europe) and Asia Pacific, in line with new IBM business models• Played material role in defining a standard set of Service Delivery tools across Global Services, as integration into IBM

Gb

Managed two "Ascendant" service delivery applications, including User Acceptance and Enablement teams, consisting of Product Managers, Business Analysts, Application Development teams and Geography Deployment Team Leaders:• Business Development - Supervised operations to further the image of the application as the firm's collaborative and project management marketplace, selling the concept of 7 keys to Successful Project Management• Program Management Services - Created and supervised 'Best-practice PM' services offered to our practices, particularly in support of winning work, such as conducting client demos and developing market differentiators• Revenue Generation - Generated revenue to meet organization’s budget targets by selling use and support of the two Ascendant applications, including generating marketing materials and prospects, Oversaw Billing and Collections to meet Ascendant product development and support financial goals

Gb

On assignment at Large Utilities Company in Toronto, CanadaManaged a three-year development and deployment project to implement customer relationship management (CRM) system for major utilities company. People Manager: technical resources, business analysts, process modeling practitioners, developers and testing teams.

Overland Park, Kansas, Us

• Led software development projects and software support services• Supervised project teams and led project implementations

Dublin 2, Ie

Accenture - Arthur Andersen - Andersen Consulting: Training Campus in St Charles-IllinoisVarious IT projects performing Requirements Gathering, Business Analysis, Software Development (Smalltalk Developer), Application Testing, Process Improvement for Customer Relationship Management (CRM), in Telecommunications, Energy and Utilities Industries.