▪ Conducted internal audits to ensure quality assurance in pay and personnel actions, overseeing the work of 35+ HR employees▪ Reviewed data in financial management system to identify discrepancies and provide direction for corrective action to reconcile pay accounts▪ Instructed and guided employees as Pay Supervisor on applicable policies, laws, rules, and regulations▪ Certified the accuracy of financial reports and monitoring financial processes for compliance with local, state, and government laws▪ Collected, compiled, and created financial reports to analyze processes for functionality and improvement

▪ Analyzed employee documents to determine pay entitlements according to policy and regulations ▪ Investigate and research inconsistencies in personnel record to correct entitlements ▪ Verified and updated personnel data for Dependency Application/Record of Emergency Data ▪ Instructed and routinely assisted pay and personnel clerks on standard operating procedures and requirements for pay processing▪ Proactively provided feedback based from trend analysis on approaches to increase efficiency, accuracy, and streamline processes ▪ Established the Wellness Committee and submitted a proposal for the Wellness Initiative ▪ Awarded Command Coin in Spring 2020 as testament of exceptional performance, customer relation abilities, and willingness to assist and help other clerks▪ Nominated Civilian of the Quarter for Spring 2020 for exceeding expectation in performance of duties, customer service, adaptability, contribution to improve relation, collateral duties, and community involvement

▪ Worked in the Technical Support Department to assist customers in troubleshooting ESET software▪ Provided knowledge in ESET software and guided customer on using the product and its functions▪ Collaborated with colleagues, departments, and management to provide solution to inquiries▪ Actively participated in providing feedback in team meetings to address trends and provide ideas to improve processes

▪ Managed the inquiries inbox providing technical assistance regarding policy and procedures▪ Coordinated with I.T. and Programs Department to implement a paperless application system as Project Manager of the N.A.N.D.I. system▪ Verified the accurate information on agreements and invoices to process them for Individual Training Account (ITA) and On the Job Training (OJT)▪ Analyzed Training Providers on the Eligible Training Provider List (ETPL) to ensure they are in compliance with local board and state requirements▪ Brainstormed, planned, and organized events as member of Activities Committee▪ Coached young adults age 16-24 to match and place them in jobs, contributing to the 1,000 placement in 2016 as a Job Coach from August to December 2016

▪ Led the 1cause1fam Team as Project Manager to ensure goals and deadlines are met▪ Utilized Basecamp as project management tool to organize, coordinate, and execute plans▪ Created and consulted client Arts for Learning San Diego (A4LSD) in social media strategies

▪ Raised $8,485 on gofundme for the Women Economic Forum India Venture▪ Planned, organized, and executed a Women Economic Forum Fundraiser on April 17, 2016 at Balboa Park's House of China▪ Spoke on the topic of "The Gift of Kindness" in New Delhi, India▪ Made the Women Economic Forum India Venture Documentary covering the highlights of the 2 week trip

▪ Assisted in all part of the event planning process ▪ Marketed through announcements, presentations, posters and social media sites▪ Managed the Customer Relationship Management System (CRM) using Envoy and MailChimp ▪ Created manual for the CRM, in addition to contributing content and editing the Marketing Manual ▪ Reviewed and evaluated applications to join ZIP Launchpad

Project Manager and Leader of the Logan Heights Community Redevelopment Project▪ Led consulting team and developed recommendations for 5 small business clients from Logan Heights and City Heights community in the course of 15 weeks▪ Assisted Local Initiative Support Corporation (LISC) and created a common consulting process for micro businesses▪ Worked with BAME Community Development Corporation (CDC) and City Heights CDC

▪ Helped customer at the front counter and handled money as cashier▪ Assisted spanish-speaking customers with their orders▪ Provided excellent customer service by greeting with a smile while ensuring quick and accurate order▪ Received compliments from customer feedback both via call and in-person

▪ Translated orders from English to Chinese (Mandarin) in addition to conversing with tourists about their experience ▪ Taught basic English to the employees so that they can greet customers and assist them through the food ordering process▪ Helped prepare food and ensure that the space is clean and neat