I help companies use technology to their advantage to achieve perfect harmony in their transition to hybrid work. I am an expert in achieving successful and user-friendly results for your collaborators.

Lead optimization in LATAM with focus on qualification and contact through calls and emails. Specialization in cold prospecting of our buyer persona. Skill in CRM Dynamics 365, CRM Hubspot, Teams platform and prospecting tools. Efficient organization of daily tasks with Microsoft To Do, Sharepoint experience and strong teamwork skills. Customer service specialist (CX).

Effective collaboration in multidisciplinary teams, with outstanding skills in active listening. Experience in using the Odoo platform for task management and meeting deadlines. Successful execution of marketing projects supported by research contributions on various topics. Active participation in workshops offered by various departments, as well as contributions as a speaker at events organized by my own department.

Experience in social commerce platform administration, with a focus on managing MAU and VIP partners. Skills as a sales promoter, with an emphasis on persistence and the preparation of weekly analysis of sales statistics. Experience in conducting Webinars on the following topics: "Whatsapp Business", "Creation of sales material" and "Efficient time management as an entrepreneur". I offered technical and emotional support to boost sales volume.

Extensive experience in B2B cold prospecting, standing out in the creation of effective sales pitches and in the design and implementation of solid loyalty strategies. I have proven skills in measuring results, evaluating both the volume and quality of achieving objectives. My skills extend to expert use of key tools for this area, including Vex, Google Spaces and Google Meet.

I was in charge of post-sales contact for clients located in LATAM. I led initial meetings, defined advertising strategies, provided CRM CLIENTY training and comprehensively supported the sales optimization process. I collaborated closely with designers and optimizers from Google and Facebook under the supervision of the CEO. I implemented conversion funnels and managed advertising campaigns. I used Monday, Google Drive and Slack. Performed SWOT analysis in weekly meetings with clients. My fundamental objective was to reduce churn and increase NPS. I stood out for my active participation in virtual events and internal training.

As a professional, I led customer service both in person and digitally, focusing on the promotion and sales of the educational offerings of Universidad Siglo 21 and Teclab. I excelled in closing massive sales and offered quality after-sales service, providing continuous assistance to students. My approach included detailed follow-up of applicants and the constant application of remarketing strategies. I provided suggestions for brand positioning and attracting influencers, strengthening campaigns aimed at the target audience. I sold different products, from undergraduate courses to courses and master's degrees for Universidad Siglo 21, as well as undergraduate courses for Teclab. In addition, I have experience in using platforms such as ZENDESK, CRM, CRM 360, Hubspot, administrative panel and administrative portal, effectively managing pre-registration forms and daily monitoring.

Achievements: strict compliance with metrics at an individual level and individual recovery of 100% of what is required for each advisor.As a professional, I stood out in the management of extrajudicial collections, focusing on the recovery of fallen financing for five client portfolios. I have demonstrated effective skills in offering and selling payment plans, as well as in agile problem resolution.

- Legal and direct management as attorney of the following companies: Virginia Surety Compañía de Seguros S.A., LG Electronics Argentina S.A., Watchman S.R.L., Instituto Incorporated San Miguel S.R.L., Benefits S.A., Salespower S.A., Cotecsud S.A.S.E., Alicorp and Italo Manera.- Actions as authorized representative of the following companies: Banco del Tucumán S.A. and The Warranty Group.

Manager - Alejo Fernández Velasco.