Silvio Melis Email and Phone Number

Create a Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success• Manage a High Performing Team: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed• Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations

• Run daily operations such as scheduling, hiring, promotions, raises, reviews• Responsible for maintaining company standards for marketing, advertising, and store maintenance• Coaching and training employees using proper leadership skills based on individual needs• Increased soft sole sales on average of $27,000 per fiscal year• Through consultative selling, increased sales of high end running shoes by matching correct shoe to correct foot/stride type, pushing average footwear sale from $50 to $160 per transaction. Net sales increase represented annual growth of $52,000• Developing brand loyalty through exceptional product knowledge• Recognized by director of stores for exceptional customer service and sales

Reported directly to the Store Manager. Responsibilities: scheduling resources, payroll management, hiring and development of employees, inventory control, quality management and pharmacy operations.Expense Control: Achieved payroll and expense control by balancing need for coverage in cost-effective manner and by adjusting the weekly scheduling.Sales Growth: Increased sales in all stores I managed by promoting different programs such as multiple pricing, bulls eye, proper signage, and special customer service recognition programs.Development of Employees: Developed special extra training programs.Store Condition: Maintained attractive store conditions by overseeing minimal outs and proper signage were in place. Managed resets and price changes, and assured internal and external appearance of store.Shrink Control: Implemented procedures designed to minimize revenue loss by assuring cash handling procedures and basic audit controls were followed.Pharmacy Operation: Active involvement in pharmacy operation, assisting pharmacist and customers and resolving specific pharmacy issues. Achieve and maintain PTCB certification. Silvio Melis page 2

Reported to Assistant General Manager. Managed hotel personnel: Bellmen, Valet, Front Door personnel, and Concierge Services personnel. Also escorted of VIP’s, prepared and cared for special Group Arrivals, and set up logistics for special events and coordinated these with Sales and the Front Desk.