Silvio Arlotta Email & Phone Number

Toronto, Ontario, Canada

This role encompasses all previous responsibilities of my Billing Coordinator position, with added supervisory and leadership roles. These additional Team Lead responsibility include:• Guide, train and develop team members• Ensure all control processes, policies and procedures are properly documented and streamlined where necessary• Assist with various process improvement initiatives relating to Billing• Coordinate and participate in testing for system upgrades and other enhancements• Assist in completion of annual performance reviews• Liaise with the business, management and other members of the finance team to ensure needs are addressed in a timely mannerThe billing responsibilities of my current Team Lead role include all responsibilities contained in my previous position as a Billing Coordinator at McMillan LLP below:

Toronto, Ontario, Canada

• Work directly with lawyers to manage the billing process from beginning to end• Address queries received on billing issues, process, and templates as encountered• Review and ensure completeness of NBI forms in Intapp to ensure tax is appropriately applied on matter, client and proforma level based on instructions provided• Set up discounts or exception rates on clients/matters in 3E and revalue WIP• Generate proformas, draft, review, and process invoices in 3E with required approvals according to firm guidelines and policies• Ensure proper and timely billing of invoices in accordance with client deadlines and guidelines, and distribution of invoice by mail or email if requested• Invoice reversals/re-bill or credit note processing where necessary• Process WIP write offs & write ups, obtain approval where necessary• Adding and applying BOA, Trust and or Unallocated funds upon request• Transfer, include, exclude, delete, divide and edit hours/narratives of dockets or costs• Continuously following-up with lawyers to ensure WIP is being billed on timely basis and to note reason if WIP is to be deferred• Communication with other lawyers with respect to billing comments and missing time• Coordinate the uploading of accruals and invoices to third-party portals for clients that require E-billing (mainly Ebillinghub, Legal Tracker, and Tymetrix)• Resolve e-billing rejections, manually edit LEDES files to fix errors• Provide assistance/back up support as needed to the Billing team

Toronto, Ontario, Canada

• Responsible for coordinating the entire firm's billing and e-billing processes from beginning to end• Edit, finalize and reverse accounts in Elite Enterprise following lawyer/client instructions• Research, reconcile and review billing uploads for accuracy• Review/maintain fee structures, rate changes, special billing requests and invoices to determine compliance with Firm policies/procedures• Review WIP and process WIP write-offs/transfers as appropriate• Process and submit electronic invoices, accruals, and budgets using e-BillingHub and other e-billing and third-party platforms• Work with external billing providers/clients to resolve e-billing issues• Post and reconcile electronic payments in Elite Enterprise to applicable invoices• Transfer funds to trust accounts from payments/retainers received when applicable• Cost exception recovery and cost uploads into Elite from Copitrak and other vendors• Provide extensive assistance/back up support as needed to the Accounting team, with a focus on supporting Accounts Receivable on a daily basis• Provide training to legal assistants on Elite Enterprise and insight e-billing processes

Toronto, Ontario, Canada

• Processed invoices in the 3E accounting system including edits, transfers, write offs, trust transfers and amending invoices as required• Uploaded invoices to third-party vendors using eBillingHub, including resolving rejection issues: providing budget information and communicating with billing lawyers; legal assistants and clients to resolve e-billing issues• Worked with billing team on billing targets to meet monthly goals• Responded to client, lawyer and management inquiries regarding invoice processing including providing assistance and support as required to ensure the timely and accurate processing of invoices• Provided support to internal and external clients on all invoice processing matters• Trained new employees in a variety of duties and roles related to billing• Gained exposure to the Accounts Receivable process; assisting in posting payments received on a daily basis

Toronto, Ontario, Canada

• Chosen through an application process to be one of 20 students to be a part of the Law and Business Clinic at Ryerson University• Provided pro bono legal services in a variety of business law matters to entrepreneurs and small businesses that cannot afford to retain a lawyer• Legal services provided in tandem with Fogler, Rubinoff LLP as well as various other Bay St. law firms• Attained a meaningful insight and early exposure into the legal profession under the mentorship of a team of qualified lawyers• Met with and provided legal services to clients who are some of Canada’s future business leaders• Achieved hands-on experience on how to professionally communicate with real-life clients in need of legal services• Attained practical experience in drafting, editing, and reviewing and finalizing various legal contracts and agreements for clients of the clinic• Legal clinic program services provided to selected applicants and is supported and approved by Pro Bono Law Ontario• The Clinic allows law firms and students to give back to the community, network with promising entrepreneurs on cutting-edge projects, and to provide their new associates and students with meaningful training opportunities.

1761 Oxford St E London, Ontario Canada

• Handled financial transactions between clients and the business• Offered various services and estimates to customers in Ontario• Arranged dates with customers for various services and installations • Pursued leads and close deals on various operations such as window/ door installations or repairs• Engaged in customer service duties such as resolving conflicts and issues whenever they arose with customers• Trained new employees in a variety of duties and roles within the organization

Bachelor Of Commerce (B.Com.), Law And Business

Activities and Societies: Ryerson Law & Business ClinicMajor in Law and Business Minor in Finance Member of the 2015-2016 Ryerson Law &.

High School