In my present role, I am driven to enhance cybersecurity and audit compliance across health plans and our parent company, I lead key initiatives in telephony, telehealth, and the introduction of new businesslines, ensuring our IT infrastructure supports sustainable growth. By restructuring departments and implementing governance processes alongside our VP, I’ve boosted departmental efficiency and filled critical coverage gaps, enabling us to better meet enterprise needs. Partnering closely with our Compliance Office, I ensure that all third-party agreements are rigorously reviewed to protect member and corporate data, reinforcing our commitment to comprehensive data governance.Some of my proudest achievements in my present job include:• Minimized operational downtime and safeguarded critical functions by co-developing cyber incident response plan.• Attained 20% reduction in costs while enhancing scalability and system performance by initiating migration of managed hosted systems to cloud.• Met all regulatory requirements, reducing risk and enhancing security of member data by strategizing five-year road map.• Optimized IT and telecommunications expenditures and achieved 10% reduction in overall costs by identifying and eliminating redundancies as well as assisting VP in budgeting efforts.• Ensured protection of sensitive company data and adherence to industry regulations, while maintaining comprehensive IT policies by steering development and execution of cybersecurity protocols.• Improved frequency of member interactions and patient care delivery by identifying and implementing telehealth solutions and enabling nursing staff to conduct virtual encounters.

Adjunct professor in the Computer Science Department at the undergraduate level leading classes in IT security and operations.

During this tenure, I was dedicated to reducing risk and ensuring privacy compliance across the university, where I led transformative initiatives to enhance data privacy and manage third-party risks. By developing a comprehensive information risk management strategy, I successfully loweredour cyber-risk profile, safeguarded vital assets, and strengthened the resilience of our IT infrastructure. My efforts also included creating the university's first IT business continuity plan, prioritizing systemrestoration, and disaster recovery to maintain operational continuity.Some of my key contributions during this job included:• Amplified efficiency in IT resource utilization and strategic shift to outsourcing credit card processing, reducing firewall expenses by transforming university's IT operations through in-depth risk assessmentsand remediating data vulnerabilities• Maximized asset management and decreased 20% acquisition costs by optimizing IT asset procurement process.• Augmented credibility and safety of research activities by strengthening research data protection as part of University Research Compliance Council and guaranteeing compliance with ethical standards throughout research lifecycle.• Increased awareness and adherence to data protection practices across campus by launching and advocating for university data classification and protection programs.• Standardized security protocols, minimized likelihood of outages, and bolstered protection of sensitive data by introducing university’s first Incident Response Policy and updating Acceptable Use Policy.• Refined overall security culture and lessened risk of data breaches by educating community on their roles in safeguarding university information and executing university-wide security measures, including Security Awareness Training Program.

During this job, I I built a strong IT foundation by establishing and structuring the IT department from the ground up, overseeing everything from network implementation to application development and infrastructure upgrades. To ensure our projects aligned with business priorities, I facilitated IT project prioritization, increased transparency, and optimized budget allocation by creating an IT Steering Committee and introducing standardized governance processes.Some of my key achievements included:• Decreased support costs while doubling service levels by launching formal Help Desk in collaboration with third party.• Enhanced phone system, data center, and network capabilities by managing budget exceeding $200,000 and securing capital construction funds.• Optimized operational efficiency and cost savings by developing comprehensive five-year technology strategy and tactical roadmap, successfully implementing 80% within four years, such as infrastructurerefresh, standardizing platforms, streamlining software development, and consolidating phone and server systems.• Improved service levels for guide dog teams as well as tracking of behavioral and medical data for canine guides by securing $300,000 grant from Verizon Corp., enabling the extension of computing and cell card technology to field representatives.