• Subject matter expert for payments across 1,400+ brick and mortar locations, responsible for $1.8+ billion USD in sales. Responsibilities include project management, defect management, leading daily scrum meetings and creating ad-hoc reporting.• Led a project that changed payment hardware across all Verizon locations, decreasing credit card processing fees by $2 million USD yearly. Project included a transition to a new payment processor, remapping existing system flows, and leveraging new APIs and reporting tools.• Fostered a collaborative partnership among technical developers and business leaders to manage project priorities, resolve escalated issues, and work on outstanding issues.• Acted as the business liaison to 3rd party banking partners, ensuring successful payment processing of over $15 million payments. • Coordinated project planning, story writing, and grooming in Jira, ensuring compliance with security and business requirements.

• Created and maintained over 50+ automations using Microsoft Visual Studio using C# and SQL, saving 35+ Full-time equivalents (FTE). Automations included, eliminating repetitive front-line tasks and improved real-time reporting.• Served as Subject Matter Expert across various internal payment processing platforms to resolve payment-related inquiries and support to back-office teams.• Mitigated and resolved payment escalations using back-office APIs and partnering with external vendors, saving time and reducing manual interventions. • Provided ad-hoc SQL reporting and analysis using Oracle and Teradata for executive directors.

• Collaborated with IT partners to automate repetitive daily tasks, ensuring proper understanding of system usage.• Investigated customer and payment issues across 20+ internal payment systems, successfully resolving escalated inquiries. • Provided customer service support by contacting customers regarding their payment inquiries, gathering further information, and resolving issues. • Assisted accounting in finding and reconciling missing payments, leading to proper closure of daily journal entries.

Handling customer’s missing payment requests by using various billing and payment systems to find, transfer, and post payments to the correct accounts. Along with working front line store’s treasury tickets to ensure customers receive a proper refund for returned and exchanged items.

Working as a liaison between Verizon and various banks to fix customer encoding check errors. Also pulling and interpreting different banking reports to balance Verizon’s accounts and charge customers when appropriate. Duties also included locating, reversing, and refunding back frontline store’s payments made in errors

•Data Entry in Sales Force •Project supervisor •Inventory Managment

• Providing a 4 diamond experience to guests through exceptional attention to detail and quick and efficient solution to problems • In charge of assuring a safe work environment for both guest and employes.• Doing routine inspections of equipment to ensure optimal performance