Silvio Lopes Email & Phone Number

Cachoeiro De Itapemirim, Es, Br

Cachoeiro De Itapemirim, Espírito Santo, Brasil

System Support: Providing support for Sênior and Mobgran systems, ensuring proper operation and troubleshooting issues.Active Directory: Creating users, assigning firewall permissions, and moving equipment to different Organizational Units (OUs).Printer Configuration: Setting up printers via TCP/IP to ensure security, control, and shared connectivity between different departments. Management is carried out through print servers.Network Services: Performing network tasks such as crimping cables, identifying, and fixing connectivity issues.System Access: Configuring access to Sênior systems, ensuring that users have the necessary permissions.Process Management with GLPI: Developing functions, controlling inputs, peripherals, business rules, and creating processes within GLPI, optimizing IT service and support management.

Cachoeiro De Itapemirim, Espírito Santo, Brasil

As an IT Teacher at CEBRAC, I am responsible for designing, developing, and delivering comprehensive courses in areas such as Excel, Word, PowerBI, PowerPoint, cloud computing, and Industry 4.0. My daily activities include creating lesson plans, preparing educational materials, conducting theoretical and practical classes, and delivering educational presentations.In my role, I focus on delivering high-quality content using effective pedagogical methods to ensure students understand and apply concepts practically. Additionally, I stay updated with the latest trends and advancements in IT and technology, integrating this knowledge into my classes to provide an enriching educational experience.

Cachoeiro De Itapemirim, Espírito Santo, Brasil

Responsibilities:System Support:Protheus: Providing technical support, maintenance, and troubleshooting for the Protheus enterprise management system, ensuring that all functionalities operate correctly.MVPEP: Offering technical assistance and support for the MVPEP system, ensuring the integrity and efficiency of the system in daily operations.System Integrations: Managing and supporting integrations between different systems, ensuring accurate and efficient data exchange between platforms.Projects:Protheus Integration with Active Directory (AD):Actively participating in the integration of the Protheus system with Active Directory (AD).Developing and implementing an automated solution for the deletion or cancellation of accounts in AD, synchronizing changes made in Protheus automatically.Collaborating with the technical team to ensure the process is secure, efficient, and compliant with company security policies.

Cachoeiro De Itapemirim, Espírito Santo, Brasil

IT Support InternAt Unimed Sul Capixaba, I serve as an IT Support Intern, fully engaged in technical support and actively contributing to strategic projects.Current Responsibilities:Call Handling and Logging:Responsible for handling and logging calls, ensuring effective communication with users.Screening and Forwarding:Perform screening and forwarding of calls to the appropriate teams.Network Configuration and Maintenance:Crimping network cables, configuring printers via IP/TCP, and performing preventive maintenance on A4 printers.Internal Systems Support:Provide ongoing support for internal systems, ensuring smooth operations.Equipment Configuration:Zebra Printers and DIMEP Barriers:Expertise in configuring specific equipment such as Zebra printers and DIMEP barriers, ensuring their full integration into the infrastructure.Network Equipment Recognition:Proven ability to configure various types of equipment for efficient recognition on the corporate network.Projects I Have Participated In:Switch ReplacementSystem MigrationPersonal Project:Intelligent Monitoring with Zabbix:Implemented Zabbix 5.0 for intelligent monitoring, showcasing my proactivity and independent skills.My experience at Unimed Sul Capixaba is marked by versatility, responsibility, and significant contributions to the operational efficiency and technological infrastructure of the company.