Silvio Lugaro Email & Phone Number

Genova, Italia

Genova, Italia

• People and Project ManagementExperience in both people and project management gained through day-by-day coordination of two PhD students. Management of related activities concerning NLP (natural language processing) applied on satisfaction questionnaire. Exploitation of text mining, sentiment analysis and topic detection techniques to optimize customer satisfaction and NPS (Net Promoter Score).• Data Science for Revenue OptimizationDevelopment of Machine Learning algorithms (Random Forest classifier for customers binary and multiclass segmentation, Apriori algorithm for Affinity Analysis, Frequent Basket detection and Association Rules extraction) to predict customers purchasing behaviour. Models performance monitoring through confusion matrix and ROC curves. Design, implementation and monitoring of consequent business actions (A/B testing, customized promotion and bundling). Correlation and regression analysis.• Strategic & Tactical Onboard PricingRevision of onboard pricing by means of key value items definition, pricing derivation rules, Van Westendorp data exploitation, elasticity estimation and competition assessment through automated web scraping and OCR. Design of reporting tools for KPIs monitoring (on both weekly, monthly and yearly basis) regularly discussed with Top Management. Business case set-up for the assessment and analysis of risks and opportunities. Minor forecast activities.

Coordinator and scientific explainer during the exhibits of the mathematics of gambling campaign “Fate il Nostro Gioco”: Vimercate (January 2016), Lecco (November 2015), Bolzano (October 2013), Trento (March 2013). Teacher of a mathematics strengthening class at I.I.S. Cigna of Mondovì, 2012.

Scientific explainer for five exhibits of the international Science Festival in Genoa: “Fotonica in gioco” (2015), “Al tempo degli atomi” (2014), “Partiamo da un gioco” (2012), “The Mathematics of the Mind” (2011), “To bet or not to bet” (2010).