Simon Boucher Email & Phone Number

Magog, Qc, Ca

Estrie, Quebec, Canada

• Elaborate and lead the product portfolio process and selection in collaboration with the Design and Development teams• Build strong relevant project definitions in line with market and consumer needs in order to orient the Design and Development team to build the right products• Elaborate and maintain financial business cases for each of the projects selected in the portfolio process, and validate their profitability all through the development phases• Research and forecast potential sales volumes, penetration rates and product cannibalization • Work closely with Design and Engineering throughout the entire development process to influence and orient the projects from a voice of the customer perspective• Continuously strive to improve Key financial performance indicators; Growth, Profitability and Margin, while building a highly innovative, integrated and desirable product portfolio

Estrie, Quebec, Canada

• Define issues and escalate them in a timely manner in a concise manner and mobilize the appropriate teams• Maintain and develop technical expertise of the product in order to support complex technical cases• Guide problem solving strategies adapted to the dealer network• Inform the various stakeholders of the global after-sales service team of technical issues and their solutions through the creation of content and internal / external communications.• Present technical innovations to the worldwide dealer network

Sherbrooke, Quebec, Canada

• Diagnose complex product issue with dealers• Provide training to internal and external stakeholders• Support marketing events• Support other after-sales department such as warranty, parts, customer service,etc

Sherbrooke, Quebec, Canada

Diploma Of Vocational Studies (Dep), Mécanique Automobile, Dep

Education record