Sim Sethi Email & Phone Number

Surrey, British Columbia, Canada

Langley

- Complete full cycle payroll processing for all employees and be the primary contact for all HR related functions. - Maintain accurate and comprehensive personnel records.- Implement new HR & Payroll processes in compliance with PIPEDA & Federal/Provincial Governments. - Reconciliation of department GL accounts. - Process Records of Employment- Prepare formal communications to employees. - Administration of WCB, EHT, RRSP & Group Plan Benefits- Perform requests, ensure materials are confidential and given only to authorized parties.- Maintain internal controls for payroll using checklists, spreadsheets & reconciliation. - Process expenses for employees on a weekly basis.- Prepare spreadsheets, reports & payments for unions. - Code gas expenses for fleet of 50+ - Reconcile sub-contractors & hired equipment tickets to internal/external reports and process payment

British Columbia, Canada

- Process semi-monthly payroll for all Head Office, Toronto and Laval employees. - Audit new hire documents. - First point of contact for all Payroll & Benefits inquiries.- Monthly reconciliation of EHT & CNESST payments. - Administer Worker's Compensation for all BP Staff Level and Executive Level Employees. - Process ROEs- Reconcile & remit government taxes

Vancouver, Canada Area

- Conduct video & face-to-face meetings with all university accounts twice a year for the customer success program.- Documenting all feedback provided by clients.- Customizing the software to meet the needs of the programs and universities.- Collaborate with the QA, Implementation and development teams to assess priorities. - Organize the workflow via JIRA to ensure that software releases are communicated to clients. - Collaborate with the sales and marketing team to identify national and international opportunities. - Organizing conferences for the marketing team. - Focus on building and maintaining strong relationships with all program directors, program administrators and chief residents.- Ensuring the timely and successful delivery of software solutions to clients

Vancouver, Canada Area

- Managing customer inquiries and troubleshoot software issues by telephone, email, ZenDesk support ticketing system. Handling and resolving customer complaints within SLAs.- Support product software demonstrations. - Meeting university program directors, program administrators, chief residents to discuss areas of improvement. - Manage customer accounts via ZenDesk and Zoho CRM- Lead contact for yearly renewal for all national and international accounts.- Clear communication of all software bugs to QA & Development team via JIRA.- Testing software on iOS and Android devices. - Assist with writing test instances for off-shore QA Testing teams.

Langley, Bc

- Managed 5 departments - National In-Home Repair, Geek Squad In-Home Repair Customer Service, National Geek Squad Customer Service, Third Party Repairs and Business-to-Business Gift Cards. - Lead point of contact for all Tier 1 to Tier 3 escalations including Better Business Bureau claims.- Provides support for both Geek Squad Cities (Vancouver and Toronto) to decrease turn around time for customer units.- Recognized opportunities for productivity/efficiency and implemented changes.- Analyzed business reports to increase profits for all departments. - Worked closely with the Business Projects Management team to initiate automation for tasks in all departments. - Analyzed business projects and hire talent accordingly. - Assisted with launching new projects and processes by training team members. - Lead point contact for all parts escalations for the In-Home Repair department.

Langley

Customer Service:- Assist the business analytics team with automation of tasks including testing the software and applications. - Improving previous SLAs and delegation of tasks with other team members- Connecting with retail stores (FutureShop and Best Buy locations) and assist with client escalations. Third Party Repairs:- Negotiating with third party repair centers for client units and the charges associated with repairs. - Negotiating with companies such as HP, Dell, Asus, Canon, Nikon, etc. to ensure that repairs for client units are conducted in a reasonable timeframe.- Providing estimates for repairs to clients and retail locations. - Assisting the business analytics team to develop software that automated majority of the estimation tasks. In-Home Repair Department:- Assisting all Canada-wide technicians with in-home repair calls, parts ordering and client escalations. - Assisting the legal team and the executive resolution team with claims. - Ordered parts and conducted parts follow up with companies such as Sharp, LG, Sony, Toshiba and Samsung.- Bought down the average time for repairs to be conducted on all large appliances included laundry machines, televisions and dishwashers.- Decreased the number of units that needed to be exchanged due to technician, parts ordering and parts follow up errors. - Trained other In-Home Repair customer service reps on the in-house software and scheduling. - Trained other members of the In-Home Repair administration team.- Assisted the business analytics team to automate the work order processing. - Assisted with setting up the telephone systems. - Monitored the In-Home Repair customer service team to ensure that phone calls stayed between 2-5 minutes for resolutions.

Accounting And Finance

Bachelor Of Arts (B.A.), Criminoloy