• Managed and maintained the company's IT infrastructure, ensuring optimal performance and security for over100 users.• Developed and deployed C# WPF applications to automate key processes, enhancing operational efficiency.• Utilized Python and Power Automate Desktop for workflow automation, reducing manual intervention andimproving task completion time by 20%.• Administered MongoDB and MySQL databases, ensuring data integrity, performance optimization, and… Show more • Managed and maintained the company's IT infrastructure, ensuring optimal performance and security for over100 users.• Developed and deployed C# WPF applications to automate key processes, enhancing operational efficiency.• Utilized Python and Power Automate Desktop for workflow automation, reducing manual intervention andimproving task completion time by 20%.• Administered MongoDB and MySQL databases, ensuring data integrity, performance optimization, and securitycompliance.• Built and maintained Next.js websites, contributing to the development of internal web applications and client-facing platforms.• Provided technical support and troubleshooting, resolving 95% of issues within the first response, improvinguser satisfaction and system uptime. Show less

• Processed orders submitted by agents through client platforms, ensuring accuracy and timely delivery ofservices.• Responded to emails from both clients and agents, providing support, resolving inquiries, and maintaining ahigh level of customer service.• Offered daily operational support to agents, assisting with platform navigation and troubleshooting to ensuresmooth workflows.• Created detailed reports in Excel for management and clients, providing insights into… Show more • Processed orders submitted by agents through client platforms, ensuring accuracy and timely delivery ofservices.• Responded to emails from both clients and agents, providing support, resolving inquiries, and maintaining ahigh level of customer service.• Offered daily operational support to agents, assisting with platform navigation and troubleshooting to ensuresmooth workflows.• Created detailed reports in Excel for management and clients, providing insights into performance metrics andorder processing efficiency.• Coordinated between departments to optimize comm Show less

• Processed orders submitted by agents through client platforms, ensuring accuracy and timely delivery ofservices.• Responded to emails from both clients and agents, providing support, resolving inquiries, and maintaining ahigh level of customer service.• Offered daily operational support to agents, assisting with platform navigation and troubleshooting to ensuresmooth workflows.• Created detailed reports in Excel for management and clients, providing insights into… Show more • Processed orders submitted by agents through client platforms, ensuring accuracy and timely delivery ofservices.• Responded to emails from both clients and agents, providing support, resolving inquiries, and maintaining ahigh level of customer service.• Offered daily operational support to agents, assisting with platform navigation and troubleshooting to ensuresmooth workflows.• Created detailed reports in Excel for management and clients, providing insights into performance metrics andorder processing efficiency.• Coordinated between departments to optimize communication and streamline administrative functions,contributing to a more efficient office environment. Show less

• Consistently exceeded monthly sales targets by an average of 20%, contributing to overall team success.• Handled customer inquiries and sales orders, maintaining a high level of customer satisfaction and loyalty.

• Designed and developed custom WordPress websites for clients across various industries, includingrestaurants, construction businesses, and auto detailing services, enhancing their online presence and clientengagement.• Created logos, menus, banners, and other branding materials tailored to each client's brand identity, ensuringconsistency across digital and print platforms.• Managed social media campaigns on Google and Facebook, driving targeted traffic and increasing… Show more • Designed and developed custom WordPress websites for clients across various industries, includingrestaurants, construction businesses, and auto detailing services, enhancing their online presence and clientengagement.• Created logos, menus, banners, and other branding materials tailored to each client's brand identity, ensuringconsistency across digital and print platforms.• Managed social media campaigns on Google and Facebook, driving targeted traffic and increasing brandawareness for clients.• Spearheaded branding projects, including the design of business cards, selection of color palettes, andcreation of cohesive brand identities for new and existing businesses.• Collaborated directly with clients to ensure design and marketing strategies aligned with their business goals,resulting in improved customer retention and satisfaction. Show less

• Provided technical support to Yahoo users, resolving inquiries in a timely and efficient manner with a 90%customer satisfaction rate.• Trained in customer care best practices, improving issue resolution time by 15%.