Simanchal Behera Email & Phone Number

Mumbai, Mh, In

Managing the entire day to day functioning of the mall.• Launching innovative services to enhance guest experience.• Handling the retailer relationship team.• Reviewing traffic flow and parking management.• Handling Concierge service with the complete focus on providing a 5 star experience to our guests.• Improving collection process by reducing average ageing of debtors.• Manual DSR receipts and audited sales certificates on a timely basis.• Responsible for Retailer… Show more Managing the entire day to day functioning of the mall.• Launching innovative services to enhance guest experience.• Handling the retailer relationship team.• Reviewing traffic flow and parking management.• Handling Concierge service with the complete focus on providing a 5 star experience to our guests.• Improving collection process by reducing average ageing of debtors.• Manual DSR receipts and audited sales certificates on a timely basis.• Responsible for Retailer & Guest Satisfaction Index (internal). • Following process for complaint handling and thus reducing the complaint down time. • Co-ordination with other departments of the mall to ensure smooth operations.• Providing support to the retailers during their fit out period and ensuring that the retailers are adhering to the fit out manual.• Participate in safety drills and evacuation drills organized in the mall.• Educating and keeping the retailers updated with mall rules and regulations, latest improvements / additions / modifications with the help of quarterly retailers interaction sessions. Show less

London, United Kingdom

Restaurant operations on a luxury cruise liner.• Supervision & Managing restaurant operations during Breakfast &Lunch service• Entire Food Service of around 50 guest (2 sittings,5course ala carte menu)• Handling restaurant operation and ensuring high level of customer satisfaction.• Pacifying irate customer resolving queries and problem.• Mentoring new crew embers with F&B service skills and menu briefing.• Dinning room reservation & U.S.P.H (United States Public Health)… Show more Restaurant operations on a luxury cruise liner.• Supervision & Managing restaurant operations during Breakfast &Lunch service• Entire Food Service of around 50 guest (2 sittings,5course ala carte menu)• Handling restaurant operation and ensuring high level of customer satisfaction.• Pacifying irate customer resolving queries and problem.• Mentoring new crew embers with F&B service skills and menu briefing.• Dinning room reservation & U.S.P.H (United States Public Health) training to crew members Show less

Assistant Operation Manager

Bachelor Of Commerce (B.Com.), Business Administration And Management, General, Second Class

Ssc