Simanchal Padhy Email and Phone Number

Conduct comprehensive KYC reviews for new and existing clients, ensuring accurate documentation and verification of identity.Analyze customer data, including transaction histories and risk profiles, to identify potential red flags.Manage daily lead inflow across different segments, ensuring timely completion of verification and analysis within the day.Raise and follow up on requests for missing or incomplete documentation to expedite policy issuance.Collaborate with teams to issue policies based on thorough customer evaluation and compliance with internal requirements.Maintain accurate records and documentation in compliance with regulatory standards.Assist in the development and implementation of KYC policies and proceed

Communicated effectively with clients, customers, and branch managers to meet monthly targets and facilitate foreign transactions.Managed the onboarding process for new customers, providing guidance on mobile banking and net banking services for seamless client integration.Ensured compliance with banking policies, following standard procedures for customer KYC, AML (Anti-Money Laundering), and CDD (customer Due Diligence).Resolved customer inquiries and provided targeted solutions, improving client satisfaction and fostering long-term relationships.Assisted customers in building portfolios tailored to their risk profiles and investment goals, enhancing customer engagement and retention.

Managed mutual fund transactions and investor services, ensuring compliance with regulatory standards and optimizing process efficiency.Conducted KYC and risk assessments, verifying client documentation to maintain compliance and operational accuracy.Designed investment portfolios for HNI clients in line with their risk profiles, market conditions, and financial goals.Tracked video KYC errors, ensuring prompt resolution and effective process improvements for client onboarding.Regularly analysed mutual fund returns and market performance, providing data-driven insights for client portfolio recommendations.

Doing precision analysisHandballing the HNI clients for the business prospectiveDownloading the data from the toolsPreparing the Escalation tracker on daily basis and forwarding the same to client for better outcomeCoordinating with entire floor for resolving customer concernCommunication through briefing and online portal for Product, Process and system charges/Updating

Working for Mahindra & Mahindra for Automobile sectorCoordinating with client and Dealers for the sales prospectiveAttendance Report, leaves.Data publishing and compliance report.Training the associate for better understanding of product and & ProcessTaking ownership to Enhance the business expansionFloor support for the associates for the escalated issues & resolving them on priority basisImprovement in Quality System by performing Root Cause Analysis and implementing corrective actions / Providing process improvement recommendations to improve overall Customer Service satisfaction