• Accurately record and track essential data using the ‘Atlas’ platform. Maintain seamless communication with the head office through ‘Slack,’ ensuring all parties are informed and updated on operational statuses.• Act as a proactive team player by actively contributing to team meetings, maintaining schedule flexibility, and adapting to changes in workflow and business development, thereby supporting a dynamic and ever-evolving business environment.• Consistently provide professional, friendly, and engaging customer service, enhancing the overall guest experience.• Enhanced operational efficiency by implementing a robust communication system, reducing departure delays by 15%.• Trained new team members on Whistler Connection products and services, resulting in a consistently high level of customer service.

•Expertly manage appointment scheduling and confirmation through OSCAR/JUNO, ensuring seamless patient flow.•Update and maintain accurate patient records, ensuring data integrity and compliance with confidentiality standards.• Calculate billing amounts, apply appropriate codes, generate invoices, and process payments using OSCAR/JUNO billing modules.• Coordinate and send referrals to specialists, ensuring all patient information is correctly communicated and follow-up is confirmed.• Efficiently handled multi-line phone systems, directed calls• Coordinated with labs and specialist offices for sample testing • Assisted in billing operations, maintained financial records, and processed insurance claims.