Simar Sachdeva Email & Phone Number

Gurugram, Haryana, India

Provided exceptional support to clients by assisting with Cvent login issues and troubleshooting minor technical problems, ensuring a smooth user experience.Guided clients through the process of responding to Requests for Proposals (RFPs), enhancing their engagement and improving response accuracy.Collaborated with cross-functional teams to escalate and resolve complex issues, contributing to overall client satisfaction.Maintained detailed documentation of client interactions and technical issues, facilitating knowledge sharing and process improvements.Delivered timely and effective communication, building strong relationships with clients and fostering trust in Cvent’s services.

Remote

Responded to individual Agents and Clients via phone and email.A key member of the team while transitioning from Flyhomes for Agents to Sailbridge.Played an instrumental role in client satisfaction by working with operational teams for the best services provided to clients and agents.I communicated professionally with colleagues, agents, and clients.Increased efficiency and team productivity by promoting operational best practices.Sought ways to improve processes and services provided.Met client and agents call guidelines for service levels, handle time, and productivity.

Noida Area, India

Responsible for backend support for Amazon Go technology to sustain high quality and efficiency for process improvement by collecting data and providing feedback.Testing the new technologies imposed into the stores and providing feedback todevelopers.Assist in ensuring compliance with established AI technology controls.Work with our product management and development team to provide and document customer feedback and requests when necessary for enhancing the experience.Identified potential bugs which reduced the Customer Bill error rate by 20%.

Noida, Uttar Pradesh, India

Efficiently responded to internal and external customer requests via phone, chat and email.Achieved 100% PRR consecutively by resolving the concerns efficiently.Processed critical issues when additional assistance was required by taking follow ups with Logistics (UPS).Provided premium service support for Prime Members over ChatsHelped in Testing Amazon’s own interface- Amazon Moments (CSC).

Noida, Uttar Pradesh, India

Use decision-making skills in responding for clients.Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations.Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rateInstructed Clients on troubleshooting the Errors remotely achieving 80% CSAT (higher than usual by 7 %)