Simardeep Kaur Email & Phone Number

Vancouver, British Columbia, Canada

• Ensured inventory objectives are consistently achieved, including timely replenishment and markdown execution to support sales plans.
• Provided leadership and direction across all operation teams in Canada by creating Standard Operating Procedures (SOP’s), fostering a culture of excellence and accountability.
• Managed back of house operations, planning and organizing for all stores in Canada, including all store grand openings and store closures.
• Analyzed category and brand performance on a weekly and monthly basis, implementing strategies to drive sales and profitability.
• Responsible for all Inventory Management, POS (Point-of-Sales) and other Operational training programs, including OMNI Channel processes, Receiving/Transfers.
• Supported visual merchandising and presentation to reflect brand standards and compliance to directives.

Richmond, British Columbia, Canada

• Managed execution of all shipments and cooperated with visual merchandisers to roll out new merchandise.
• Executed daily audits to ensure correct signage for daily promotions including window and visual changes.
• Conducted training to coach associates on inventory, markdowns, signage, Ship from Store(SFS) and Buy Online Pick up In Store(BOPIS) procedures.
• Responsible for opening and closing of store including balanced cash drawers and completion of store recovery.
• Trained new employees to company policies and customer service guidelines.
• Supervised projects to a team of up to 11 employees to meet deadlines while overseeing product placement.

Richmond, British Columbia, Canada

Richmond, British Columbia, Canada

Chandigarh Area, India

• Provided Tier 1 and Tier 2 support to application-facing users by taking remote in their machines and debugging issues locally resulting in reduced issues to the development team by 35%.
• Efficiently managed and resolved an average of 40 support tickets per day, consistently exceeding performance targets and maintaining a 95% ticket closure rate.
• Spearheaded the analysis of application bugs and discrepancies, identifying root causes and collaborating with development teams to implement timely solutions, resulting in a 25% decrease in critical bug incidents.
• Conducted in-depth troubleshooting for complex technical issues, including system errors and application functionality, reducing downtime and minimizing customer impact.
• Proficient in SQL debugging, allowing for quick identification and resolution of database-related issues, resulting in a 20% reduction in SQL query execution time.
• Actively participated in weekly team meetings to share knowledge, discuss best practices, and contribute to continuous improvement initiatives.

Post Degree Diploma, Data Analytics

Bachelor Of Science - Bs, General Studies

Master'S Degree, Mathematics