• Ensured inventory objectives are consistently achieved, including timely replenishment and markdown execution to support sales plans.• Provided leadership and direction across all operation teams in Canada by creating Standard Operating Procedures (SOP’s), fostering a culture of excellence and accountability.• Managed back of house operations, planning and organizing for all stores in Canada, including all store grand openings and store closures.• Analyzed category and brand performance on a weekly and monthly basis, implementing strategies to drive sales and profitability.• Responsible for all Inventory Management, POS (Point-of-Sales) and other Operational training programs, including OMNI Channel processes, Receiving/Transfers.• Supported visual merchandising and presentation to reflect brand standards and compliance to directives.• Collaborated with brand vendors to optimize stock opportunities and introduce new products into categories, ensuring effective inventory management.• Acted as in-store Subject-Matter-Expert (SME) for back of house matters; and accountable for achieving Inventory targets.• Ensured correct execution of marketing strategies and visual merchandising guidelines, maintaining high standards of presentation.• Accountable for accurate inventory management records and resolution of discrepancies in a timely basis by ensuring the compliance of all company policies and procedures.

• Managed execution of all shipments and cooperated with visual merchandisers to roll out new merchandise. • Executed daily audits to ensure correct signage for daily promotions including window and visual changes. • Conducted training to coach associates on inventory, markdowns, signage, Ship from Store(SFS) and Buy Online Pick up In Store(BOPIS) procedures. • Responsible for opening and closing of store including balanced cash drawers and completion of store recovery. • Trained new employees to company policies and customer service guidelines. • Supervised projects to a team of up to 11 employees to meet deadlines while overseeing product placement. • Managed sales floor activities to drive sales toward profit and always ensured excellent customer service

• Provided Tier 1 and Tier 2 support to application-facing users by taking remote in their machines and debugging issues locally resulting in reduced issues to the development team by 35%.• Efficiently managed and resolved an average of 40 support tickets per day, consistently exceeding performance targets and maintaining a 95% ticket closure rate.• Spearheaded the analysis of application bugs and discrepancies, identifying root causes and collaborating with development teams to implement timely solutions, resulting in a 25% decrease in critical bug incidents.• Conducted in-depth troubleshooting for complex technical issues, including system errors and application functionality, reducing downtime and minimizing customer impact.• Proficient in SQL debugging, allowing for quick identification and resolution of database-related issues, resulting in a 20% reduction in SQL query execution time.• Actively participated in weekly team meetings to share knowledge, discuss best practices, and contribute to continuous improvement initiatives.• Assisted in the development and maintenance of knowledge base articles, providing quick reference materials for support team members and reducing ticket resolution time by 15%.• Collaborated with cross-functional teams to provide feedback and insights on customer pain points, leading to process improvements that enhanced overall customer satisfaction and retention.• Intermediate knowledge of databases and be able to write SQL queries to quickly extract data for reporting/troubleshooting.