Simardeep Singh Email & Phone Number

Chicago, Il, Us

As a Cloud Engineer at Velosio since December 2021, I've been entrusted with the security of 700+ cloud servers that host Microsoft Dynamics ERP for 200+ clients. In my role, I've created extensive security process documentation, including a 14-page Security Response Plan and a Vulnerability Management playbook. This has elevated our security incident handling proficiency and outlined best practices for identifying and mitigating vulnerabilities in cloud-hosted environments.I have led the build-out of customized Azure cloud-hosted environments for Velosio's rapidly expanding client base, integrating Domain Controllers, Terminals, and SQL Servers to deliver tailored solutions. My efforts have fostered cross-functional collaboration, driving successful cloud migration initiatives that resulted in a significant 20% reduction in infrastructure costs and increased system scalability, reliability, and performance. I have also conducted regular system audits and performance-tuning strategies under my leadership, which have optimized Azure server resources and boosted application performance.As the project manager for multiple SharePoint and Teams Essentials and Enablement projects, I've guided the team to successful completion. In support roles, I've achieved a 95% positive feedback score from internal and external stakeholders for resolving Azure related matters, consistently meeting SLAs and TTR targets. Furthermore, I've successfully remediated 30+ high-severity vulnerabilities, showcasing my deep understanding of cloud security threats and solutions.

Springfield, Illinois, United States

As an IT Support Associate at the Illinois Student Assistance Commission from January to December 2021, I was a critical touchpoint for agency employees requiring technical support and guidance. My duties included providing remote troubleshooting for various hardware, software, and connectivity issues. I've consistently demonstrated my ability to resolve complex IT problems efficiently, ensuring minimal disruption to our users' workflow and productivity. Recognizing the importance of equipping end-users with the necessary technical knowledge, I also provided comprehensive training on hardware and software components. These sessions were designed to enhance user experience, decrease the number of recurring issues, and empower employees to leverage technology effectively. Further, I managed the Jira ticketing system, a critical aspect of ensuring seamless IT operations in our organization. My role involved handling over 300 tickets, meticulously tracking issues, and delegating them to the appropriate teams for prompt resolution. This function required careful attention to detail and strong organizational skills to maintain clear communication and expedite problem resolution. Through my time, I developed a robust understanding of IT support management, always striving to provide excellent service and contribute to the overall efficiency and productivity of the agency.

Elgin, Il

During my time as a System Engineer 1 at Motorola Solutions from September to December 2019, I played a crucial role in enhancing the operational efficiency of a broad spectrum of devices.I successfully built over 100+ customized environments, leading comprehensive testing and configuration of various devices including but not limited to Juniper routers/firewalls, HP switches, MCC7500(E) console ops, Virtual Management Servers (VMS), Unified Event Manager (UEM), GTRs, Trunking Radios, and VPMs. This allowed for optimized device performance and preparedness for real-world applications.Part of my responsibilities involved performing in-depth root cause analysis for identified errors during testing. My focus was not just on timely issue resolution prior to product shipment but also on providing expert guidance to fellow engineers during the troubleshooting process. This helped ensure that products met the highest standards of quality and reliability.My role also included collaborating with the lead project engineer to analyze product requests and requirements. Together, we proposed and implemented adequate solutions tailored to the specific needs of our customers, ensuring that each product provided the desired functionality and performance.Despite the short duration of the contract, my time at Motorola Solutions was marked by valuable learning experiences and meaningful contributions to the team's objectives.

Greater Chicago Area

During the summer of 2018, I had the valuable opportunity to serve as a Cyber Defense Security Intern at Blue Cross and Blue Shield of Illinois. In this dynamic role, I gained comprehensive insights into cybersecurity's complexities and its crucial role in safeguarding sensitive information.My responsibilities included executing updates for over 25 security groups and conducting thorough access control audits for over 50 SharePoint pages. These tasks honed my auditing skills and reinforced my understanding of access control principles and their importance in ensuring information security.In addition to that, I led efforts to audit our cybersecurity organization's SharePoint pages. This process entailed verifying the accuracy of project information and deliverables, requiring keen attention to detail and a deep understanding of cybersecurity projects. This hands-on experience deepened my understanding of cybersecurity's challenges and intricacies in a large and complex organization. My internship provided the groundwork that prepared me for my subsequent roles in the field of cybersecurity and cloud computing.

Master Of Science - Ms

Bachelor'S Degree

Education record