Simar Dhaliwal Email & Phone Number

Vancouver, British Columbia, Canada

Provided expert technical support for the axiUm ERP system, managed vendor relations, system maintenance, updates, user acceptance testing (UAT) & system acceptance testing (SAT). Trained 500+ dental students, staff, and faculty on axiUm software, created comprehensive documentation, and recorded instructional videos.Project Managed the implementation of new software modules, assisted in software optimization, and ensured best practices were followed. Utilized built-in reporting… Show more Provided expert technical support for the axiUm ERP system, managed vendor relations, system maintenance, updates, user acceptance testing (UAT) & system acceptance testing (SAT). Trained 500+ dental students, staff, and faculty on axiUm software, created comprehensive documentation, and recorded instructional videos.Project Managed the implementation of new software modules, assisted in software optimization, and ensured best practices were followed. Utilized built-in reporting tools and Crystal Reports to generate detailed reports on clinic performance, student evaluations, and patient care for management and operational needs.Queried axiUm database using SQL to retrieve data for custom reports and troubleshoot issues, such as generating patient lists for specific students within a given date range. Show less

Vancouver, British Columbia, Canada

Led the enhancement, testing, & maintenance of UBC Health's websites, which improved site functionality and increased user engagement by 25%.Assessed business processes and identified automation opportunities, developing and implementing an automated notification system using LMS, Power Automate, and SharePoint to streamline repetitive tasks, improve training attendance, reduce supervisor email overload, and scalability for over 500 students.Developed an Excel macro to automate the… Show more Led the enhancement, testing, & maintenance of UBC Health's websites, which improved site functionality and increased user engagement by 25%.Assessed business processes and identified automation opportunities, developing and implementing an automated notification system using LMS, Power Automate, and SharePoint to streamline repetitive tasks, improve training attendance, reduce supervisor email overload, and scalability for over 500 students.Developed an Excel macro to automate the consolidation of data from over 100 Excel files into a single master file, streamlining data aggregation, reducing manual effort. Show less

Vancouver, British Columbia, Canada

Administered Active Directory, Exchange, DNS, and Windows Servers.Assisted with various ad-hoc IT projects, including researching new systems, scripting in various languages, managing antimalware systems and backup servers, and preparing new client computers.

Vancouver, British Columbia, Canada

Managed sponsorships, coordinated logistics, marketed events, and developed fundraising strategies.

Vancouver, British Columbia, Canada

Served as a liaison for AMS club collaboration, managed communication channels, and created marketing materials for community engagement.

Vancouver, Canada Area

Enhanced the bookstore’s website, promoted events, created marketing displays, and gathered customer feedback to increase engagement and customer sign-ups.