Experienced in using the customer ticketing system Service Now (SNOW). Proficiency in supporting office productivity applications such as Outlook, Word, and Excel. Working knowledge of Microsoft Active Directory and Exchange. Experience with PC imaging and hardware troubleshooting. Understanding of basic networking concepts including (TCP/IP, switches and routers, and WiFi). Understand the concepts of Computer and Information Systems security. Young Computer Science graduate seeking a job in the IT industry to apply and learn new skills.