Simarpreet Kaur Email and Phone Number

Experienced professional specializing in Product & Services, Process Development & Implementation, and Talent Acquisition for Cabin crew.• In the course of our transformation journey, within the Inflight product category. (Successful Launch of A-350 Inflight products)• Part of the fleet expansion project by assisting the Catering and service design team in developing LOPA (Layout of Passenger Accommodations).• Involved in the Uniform Launch and selection project for cabin crew.• Engaged in Talent Acquisition for cabin crew, successfully recruiting over 4000 crew members in the past year.• Part of the Inflight Services transformation team, my role encompasses the enhancement of Inflight products through best-in-class practices. This involves the utilization of methodologies such as journey mapping and benchmarking, all of which arein line with Air India's new Branding strategy.•Key achievements and responsibilities in this role include:• Overhauling the entire cabin proposition and product definition across all four cabins: First Class, Business, Premium Economy, and Economy.• Creating and presenting project charters and project plans to Senior Leadership.• Benchmarking and standardizing the Cabin Crew complement across the entire fleet.• Collaborating with Original Equipment Manufacturers on operationally relevant matters.• Developing cabin interiors, galleys, and service equipment to meet documented product and service standards, while ensuring alignment with the customer experience goals.• Driving continuous innovation and development in products and services based on best industry practices.• Conceptualize and design on-board products, collaborating with stakeholders to develop service standards, and consistently enhancing and upgrading the products to ensure a consistent and world-class on-board service delivery.

Appointed as Grooming Associate (Jan 2022)Conduct audits on management practices at Base, Daily Operations, and Transport. Coach, mentor, develop and maintain high- standards and discipline.Explaining the use of safety equipment to passengers to ensure compliance with federal regulations during all flight activities.