Simay S. Email & Phone Number

Kraków, Pl

Warsaw, Mazowieckie, Poland

• On an end to end, project by project basis work with the Customer Relationship Managers and Purchase Managers from P&G - Nestle Balkans and to deliver goods for SRB/BG/RO/TR markets • Coordinates the internal administration process: Purchase Order (PO) requisition, processing through proprietary IT systems and follow up to job completion (Proof of Delivery requisition and Invoicing) and process orders (from instruction to invoicing) in line with service level agreement, client brief and expectations, quality & ISO standards• Manage critical path schedules within projects to adhere to key terms of the client’s/supplier’s contract and SLA e.g., pricing, turnaround times etc.• Ensuring procurement and services operations run smoothly keeping track of contracts and invoices, managing the processes, keeping accurate records, and assisting programme teams on milestone management• Ensuring we're ready for audit, ensuring that procedures are in place and followed for logging relevant documentation and producing reports for internal and external auditors using Noosh• Follow and update operational and project reports as directed covering areas such as: Operational Status, Job Tracking, Job Critical Path• Escalate to the Senior Client Relationship Manager/Buying Lead/Country Manager any situation requiring contingency planning and crisis management, with a solution-led attitude KPI: Maintain incident log for both internal, client and supplier incidents at 100%• Question to understand or clarify expectations and provide client with essential business as usual information including notifying them when projects are slipping or of potential problems• Coordinates the administration and data integrity that underpin and drive the account development process• Financial Management - Ensure complete accuracy on a job-by-job basis; quotation vs estimate, client PO, invoice and on the Noosh

Poznań, Wielkopolskie, Poland

• Leading a Dogfooding project for OLX EU where all internal users are experiencing with the product • Analyse, evaluate and optimise customer-oriented processes and organisational structures with innovative, digital analysing methods (e.g.Monthly Digest, Creating Digital One-Stop-Shop, Co-Leading Hackathon)• Use of Customer Centricity metrics (CSAT,CX Hub,NPS,CS), for the Monthly Digest report on accurate pulse on the health of customers• Build relationships with customers at all levels from end users and individual contributors to all employees of OLX EU and Leadership• Leading internal initiative where real customer stories are shared across OLX Europe on a weekly basis to promote customer centricity culture

Bachelor Of Engineering - Be, Engineering Management, 4.51/5

Activities and Societies: Member of ESN Community (Organising international events for exchange/erasmus students at PUT)This course.

English Language Course

Activities and Societies: English Language Course at EF Eastbourne Campus

English Language Course

Full Activity Programmed English Course

Activities and Societies: Full Activity Programmed English Course at Churchill House Summer Course Centers