• Managed recruitment process, HR planning, benefits management, and conflict resolution at Surdax Investments in Harare, Zimbabwe.• Conducted training needs analysis, handled disciplinary hearings, and managed payroll using Belina Payroll Software.• Successfully improved employee welfare and performance management processes.

Maintaining physical and digital personnel records like employment contracts and PTO requestsUpdate internal databases with new hire informationCreate and distribute guidelines and FAQ documents about company policiesGather payroll data like bank accounts and working daysPublish and remove job adsSchedule job interviews and contact candidates as neededPrepare reports and presentations on HR-related metrics like total number of hires by departmentDevelop training and onboarding materialRespond to employees’ questions about benefits (for example, number of vacation days they’re eligible for)

A well enriched and enlarged job role with Core functions Including General Administration, Customer Experience, Human Resources Management and Procurement and Stores ManagementGeneral Administration and Customer Experience •Responsible for calling potential clients to promote and offer services available.• Reported leads to the Sales Executive • Took the lead in communicating to current clients and potential clients about new services and promotions. • Assisted in the organization of marketing and celebratory events.•Identifying customer needs and taking proactive steps to maintain positive experiences.•Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.•Facilitated product tests, evaluating after-sales and support services, •Documented processes and logging technical issues, as well as customer compliments and complaints.HR and Administration Support • Coordinated the recruitment process for multiple roles across the organization. • Provided legal support to the Operations Department on behalf of human resources. • Traveled to various company clients' sites (Platinum and Gold Mines) to assist the Workshop Foreman in HR processes and policies. • Served as backup support to the payroll department. Reviewed and audited timecards and followed through with employees in order to resolve discrepancies for employees at the workshop or field sites. • Responsible for ensuring bi-weekly updates to the payroll system. • Managed and maintained all employee files.• Sourced and qualified candidates for multiple positions across all divisions of the company. • Conducted first line interviews for entry to senior level positions. • Reported weekly recruitment status updates to the Executives• Re-designed the new-hire onboarding process to streamline the process. • Assisted the Executives with the creation of job descriptions and functional competencies.