· Provided leadership and direct supervision to a team of 150+ staff including team leaders, recruitment and education coordinators, pedagogical supervisors, and instructors.· Had full ownership and oversight of all departmental hiring processes, professional development, payroll, compensation reviews, employee engagement and relations, career development paths and exits.· Rolled out and maintained cross-org projects at the intersection of education and product, while monitoring and tracking performance and data to successfully achieve project implementation KPIs.· Led projects related to the introduction of new tools and capabilities to customers in order to offer continuous service quality improvement. Drove customer education on product solutions and product feature adoption to ensure customer retention, satisfaction and loyalty.· Led, motivated and coached team members to promote employee development and decrease employee turnover. Designed and implemented measures of success and performance standards to improve overall team effectiveness for maximum organizational impact. · Set up core practices and methodologies for the team to ensure highest quality of delivery and achieve the company’s business performance objectives, while ensuring all team members performed in line with company values and in accordance with its policies and regulations.

· Was responsible for managing the entire HR employee life cycle including onboarding, performance management, professional development and retention of top talent, with the goal of leveraging talent to enhance organizational effectiveness.· Led A-Z recruitment processes from screening, through evaluating applicants’ professional and culture fit, to the offer phase. Introduced innovation into recruitment campaigns aimed at improving hiring performance, while monitoring and analyzing recruitment KPIs. · Oversaw training needs assessment and created custom training solutions, tools and methods to identify and strengthen employee capabilities. Was responsible for the ongoing evolution of training programs to ensure they made an impact. · Acted as a coaching function for employees and managers in all aspects of job performance, providing subject matter expertise on their assigned areas of responsibility. · Played as a strategic advisor in key change management issues and led change transformation initiatives to influence and support organizational growth.

· Led all aspects of setting up and establishing the Center from A to Z.· Drove all phases of the sales cycle including meeting with customers and understanding their needs, communicating the value proposition, structuring deals, negotiating contracts, and closing.· Had overall responsibility for expanding and growing the Center through customer-facing sales activities and retention initiatives. Fostered and leveraged mentoring relationships with customers to boost upselling and retention results.· Recruited, trained and motivated the staff needed to deliver the Center’s goals and demands. Directed and evaluated individual and team performance of staff while retaining top talent.· Identified and creatively solved training- and technology-oriented customer issues to drive customer success.

· Created and designed a wide range of engaging, student-centric instructional materials and resources to support English language learners and their teachers. · Oversaw program strategy and implementation while coaching the performance and managing the day-to-day activities of the program staff.· Crafted and implemented student retention strategies to exceed monthly and annual program goals.

· Developed and delivered study materials for a variety of adult learning needs, including employability skills and professional development, with the goal of impacting adult learners’ lives by helping them become more employable.· Measured and enhanced learners’ level of motivation, while offering feedback and suggesting suitable learning strategies to optimize their overall learning experience.

· Built and delivered student-centric lesson plans focusing on conversational learning.· Mentored students and passed on key skill sets required for achieving their study and life goals.