Simbiat Salami Email & Phone Number

Stockholm

• Directly manages customer escalations to a successful conclusion • Models responsiveness & integrity in all customer communications• Routinely offers support & training to junior colleagues. • Works directly with end customers and partners as needed • Adheres to established procedures to ensure superior customer satisfaction

Stockholm

• Manages a large amount of inbound and outbound calls promptly.• Attends seminars, events, and conferences to generate sales leads.• Keep records of customer interactions, process customer accounts, and file documents.• Manages a team of representatives offering customer support.• Resolves customer complaints brought to my attention.• Creates policies and procedures.• Possesses excellent product knowledge to enhance customer support.• Plans the training and standardization of service delivery.• Negotiates sales agreement.• Builds business relationships.• Creates slides for presentation and training.• Sends and replies to emails promptly.• Identifies customers’ needs, clarifies information, researches every issue, and provides solutions and/or alternatives.• Collates data from schools and upload it on SchoolTry.• Attends seminars, events, and conferences to generate sales leads.• Manages incoming and outgoing mail.

Lagos, Nigeria

• Managed LinkedIn account• Meeting reminders• Created content and posted it on the LinkedIn platform.• Engaged with the LinkedIn account.• Organized managers’ calendars• Performed market/general research

Lagos, Nigeria

• Responded to emails and phone calls.• Scheduled meetings• Travel Research/General research• Minute taking and transcription.• Managed a contact list• Prepared customer spreadsheets and keep online records• Set up new clients' folders and accounts.• Organized managers’ calendars• Performed market research• Created presentations, as assigned• Addressed employees’ administrative queries.• Organized monthly coaching calls• Email marketing• Provided customer service as the first point of contact.

Lagos, Nigeria

• Managed the vehicle inspection centre assigned.• Negotiated and closed deals.• Educated customers about the product and services.• Responded to customer enquiries in person or via phone and email.• Created new and updated existing appointments.• Met and exceeded monthly KPIs for 5 months in a row.• Collaborated with the team to quickly resolve customer complaints with appropriate action.• Used various CRM tools and CMS software to ensure professionalism in service delivery.

Jos, Plataeu State

• Collaborated with student, creating strategic, achievable learning schemes to reach timely, desired goals.• Instructed students individually and in groups, using various teaching methods such as whole group lectures, small group instruction, discussions, hands-on activities and individual skill work.• Communicated students’ educational performance to their parents.• Monitor student fee dues and attendance.• Assist school administrator in conducting cultural events, sports and games.• Carrying administrative duties such as filing, typing, copying, binding, scanning etc.• Typing, Photocopying and printing out test and examination question papers.

Jos, Plateau State

*Engaged in sensitization and control of traffic in local markets.*Collaborated with the team in setting up road safety clubs in high schools.*Sensitized drivers on road safety tips during visits to the local parks.*Sensitized road users about the different road signs.

Ibadan, Oyo State

• Sustainable Forest Management• Forest Product Development & Utilization • Forest Conservation & Protection• Environmental Modelling (Remote Sensing and GIS)• Wildlife &Tourism• Conducted a research on Silkworms (cultivated silkworms to produce silk; carefully studied their life cycle; fed mulberry plants to the worms at certain intervals).• Conducted another research on the different Land Snails (Achatina fulica , Archachatina marginata and Achatina achatina); studied their behavior, feeding style and reproduction. • Visited the Apiary (a location where bees are kept)• Carried out a study on Apis mellifera (one of the most easily domesticated specie) • Studied the bee colony and its members (The Queen, Workers & Drones), their behavior and reproduction.

Ojo, Lagos State

• Prepare samples for testing using various laboratory equipment.• Analysed body fluids or tissues using microscope.• Examined cells and cultures to find abnormalities.• Set up, maintained, calibrated, cleaned and tested sterility of medical laboratory equipment.• Conducted analysis on test results.• Recorded test data• Maintain all laboratory records.• Comply with the correct procedures, policies, and health and safety regulations.• Conduct laboratory tests, analyze results, and document your findings.• Stay informed with the latest industry trends, techniques, and best practices.• Document all activities, results and report back to management.• Clean and sterilize equipment and work area.• Collect and prepare research and information needed for studies.• Classify and label samples.