• Led the development of diverse integration platforms, utilizing expertise in integration tools such as Workato, HubSpot, and NetSuite. Leveraged extensive knowledge of APIs to seamlessly connect Kantata's platform with external integrations, ensuring smooth data flow• Engineered optimizations within client workflows, achieving a remarkable reduction of over 20% in task usage. Implemented strategicimprovements and fine-tuned processes to streamline operations and enhance productivity.• Adept at driving and navigating pairing sessions with fellow engineers and support teams. Facilitated seamless collaboration, fostering an environment for problem-solving and knowledge exchange. Practiced project management through Agile Kanban methodologies in JIRA.• Successfully designed and built a sophisticated embedded application using Ruby and Ruby on Rails tailored specifically for client usage.Demonstrated proficiency in delivering custom, user-centric solutions to meet client needs.• Played a pivotal role in improving technical documentation practices, ensuring clarity in new methodologies, facilitating smoother onboarding processes, and optimizing information retrieval. Mentored new engineers through onboarding and training techniques.•

• Responsible for solving help desk tickets in a variety of software applications including BetterCloud, Microsoft Office, Apple, Zoom, Google Suite, Cisco Meraki, and more.• Managed company software along with provisioning and setting up Apple devices and Zoom Rooms.• Shadowed and pair programmed with Integrations Engineer members in Ruby and Ruby On Rails.

• Responsible for data analysis on social media websites, looking for patterns to verify and validate features of a crowdfunding and audience-building software.• Hands-on experience with creating user personas to better understand needs and goals.• Excelled in creativity, learning, and adaptability at a startup business.

• Work alongside students and staff, assisting client reservations / events at Student Center • Help set up rooms, AV equipment and other various duties in providing efficient customer service to clients• Improve responsibility and efficiency skills in helping clients while communicating with others

• Learned to work with other crew members to assist customers throughout the store.• Worked many different shifts like stocking, sales floor, copy & print, cashier, and logistics• Excellent practice of communication skills in providing friendly, efficient customer service.