As a seasoned Pre-sales Engineer with over 21 years of experience in the IT industry, I have honed my skills in networking and security solutions. My focus has always been on understanding and aligning products, solutions, and services with customer expectations to address their business needs.Currently, I am serving as a Senior Technical Lead with the Cisco Pre-Sales team at Aricent/Altran/Capgemini, providing technical support to Cisco Pre-Sales teams globally. In my role, I work closely with the Cisco Global Sales Field team, including Account Managers and System Engineers, to provide support services such as Cisco/Competitive Product Positioning, Responding to RFPs, Bill of Material (BOM) Analysis, and Pricing Intelligence.My expertise spans across various technology domains, including Enterprise Networking, Wireless, and Security. I maintain a healthy sales funnel across these domains while liaising with various Cisco internal teams such as BU, Product Managers, AS Services, Commercial Finance, and Technology Partners.I am responsible for keeping the team updated with the latest industry trends and plan enablement programs/trainings to ensure their technical competence. Additionally, I engage in Win/Loss Interviews with Cisco Accounts Teams, where I build summaries, analytics, and present them to Cisco stakeholders.Before my current role, I served as a Senior Associate Escalation Engineer at Cisco TAC Security team Gurgaon, where I assisted Cisco partners and customers in configuration and troubleshooting network security issues. I identified training requirements and delivered training to new engineers.Prior to that, I worked as a Sr. Network Engineer at Convergys India Services Ltd, where I troubleshooted and resolved issues that Cisco’s worldwide customers opened with Cisco – TAC. With excellent communication, problem-solving, and analytical abilities, I have honed my interpersonal skills to create positive and lasting relationships with customers and internal teams. I have a proven track record of successfully managing projects and teams, enhancing quality support and value-add initiatives, and preparing and presenting weekly/monthly business reviews to Capgemini and Cisco Leadership team.I am always seeking opportunities to broaden my expertise and develop new skills, and I look forward to exploring new challenges and professional opportunities that will further enhance my experience and skills.