Simerjit Singh Email & Phone Number

Toronto, ON, CA

OO

• Manage and develop overall Enterprise Finance portfolio for transformation initiatives and enable a culture of efficiency
• Develop relationships with business leaders and partner with key stakeholders to identify processes and operating modelsin need of improvement
• Use strong consulting skills and systems thinking experience to identify patterns and cycles that allow diagnosis of system/ operating model problems
• Contribute to the development of new service offerings in response to business problems by leading the Lean Practice

Toronto, Ontario, CA

• Deliver clear, timely Insights to enable & drive confident decision-making for re-engineering complex problems by sequencing prioritized delivery using new and existing levers (people, process, technology & data)
• Embark on Data+Tech enabled Transformation taking a holistic End-to-End approach on how we design & improve for future
• Engage business partners/product owners to assess current state, drive client journeys & align on priorities to design solutions

Toronto, Ontario, CA

• Transform Ops businesses with a key enabler Optimization Program, using Fact Vs Fiction analytics to introduce ‘Standard Processes’ to establish a process ecosystem
• Identify and lead concurrent End to End Transformation initiatives within Canadian Banking LSS & Agile methodologies
• Empower & coach teams with Continuous Improvement techniques, to deliver solutions from a client lens

Toronto, Ontario, CA

• Consulting distributed work strategy for various Lines of Business to achieve desired penetration in current client base involving 6 M Leads annually with 370 FTE across 2 centers
• Managing annual Fiscal Planning process with right strategic decisions to optimize available Proactive Capacity
• Strongly liaising with Marketing Integration for daily operational workflow to achieve Sales Effectiveness Ratio

New York, NY, US

• Drove continuous Process Improvements with projects using Six Sigma and LEAN methodologies delivering Business Impact for the client and EBIT Impact for Genpact leading to Gain Share
• Improved workflows in order to leverage cost and transactional productivity, providing ‘future state’ process designs based on extensive data analysis
• Performed diagnostic analysis using Six Sigma tools for this business processes, analyzed business pain areas and implemented improvements, delivering zero surprise operations
• Built the Lean Six Sigma DNA for the Service Delivery Unit/ Clients – living the DMAIC Quality way

Fort Lauderdale, FL, US

• Managed and implemented modules of large scale globally flexible projects of new virtualized environment – multiple workflow integration for Data Management, Operations, HR, Finance and IT
• Supported client relations for new and existing businesses: manage overall client and internal stakeholder communication, interaction with C-level and senior executives
• Coordinated with Operations and innovated better, cost effective and user friendly solutions leveraging IT and Infrastructure
• Removed dated technologies and their components and initiated projects with embedded compliance control
• Took project modules’ to the next level – lead demonstrations for the CEO to investors, equity partners and clients
• MIS Leader for India, Charlotte and Cambridge centers. Differentiated use of information and analytics – development of performance metrics and process reporting mechanism.

New York, NY, US

• Workforce Management GECF Collections: Overall owner of Rostering and Scheduling all GECF Clients for Dialer Processes at 2 operations centers
• Seat Utilization (SU) Management of ~ 1000 Collections CoE seats across 2 centers
• Business Analysis for GECF Collections. Responsible for effective strategies focused on improvement of key collections metrics
• Managed Dialer MIS to review business performance. Identified pain areas and work for areas for improvement to enhance process overall performance
• Transitioned IT and Telecom Infrastructure in a separate work area for GECF Servicing (GE Entity) – New Schedules, Seating Plans for JCP Teams and Dialer Strategies

Norwalk, CT, US

• Lead GE Vendor Financial and GE Auto Financial Dialer teams worked closely with business owners for service delivery, responsible for 450 FTE
• Managed Dialer knowledge with the customer with reference to VFS Capacity Modeling, Call Blending, Dialer Linkages and BCP prospects
• Identified pain areas and work for areas for improvement of Dialer process CTQ's
• Managed Dialer MIS & Reporting daily/weekly/monthly review business performance.

Norwalk, CT, US

• PLCC Early & Late Stage Collections which included hard and soft collection skills and customer service
• Drove team activities such as vacation management and maintaining Time on System, team & employee performance vs targets

Mumbai, Maharashtra, IN

Industrial Training at the Taj West End, Bangalore as part of 6 months curriculum in 2nd year of Graduation. Got exposure in Front Office Operations, Food and Beverage Operations, Food Production Kitchens and Accommodation Operations.

Executive Mba, Advanced General Management

Bachelor Of Science - Bs, Hospitality Administration/Management

High School, Physics, Chemistry, Mathematics