Simeron Dsouza Email & Phone Number

Toronto, Ontario, Canada

Canada

• Facilitate customer grievance redressal and auditing of current processes.
• Develop and maintain strategic long-term trusting relationships with high volume clients in Northern and Central America to achieve a satisfaction score of 97%
• Serve as a link of communication between key customers and internal teams.
• Expand relationships with new and existing customers by proposing solutions that meet their objectives
• Prepare reports and dashboards of progress and forecasts to internal stakeholders using key accounts metrics.

Gurgaon, India

• Collaborated with government and regulatory bodies to create an effective safety framework.
• Evaluated and audited training management / control systems using internationally recognized IOSA audit principles.
• Controlled and planned inflight safety project charter and monitored time estimates to project completion.
• Envisioned project resource needs using data visualization for informed decision making.
• Successfully pioneered the use of Hybrid methodologies to manage the blended learning approaches of learning management systems and face to face regulatory training.
• Integrated stakeholder feedback and performance metrics to measure project impact.

Dammam Saudi Arabia

• Engaged with regulatory and government bodies to obtain airline operating permit supported by detailed project charter and defined work flows.
• Steered the development of work groups to create high-performing teams for airline start up.
• Led the department efforts through training and management of stakeholders, budgetary allocations, risk assessments and mitigation.
• Implemented key process automations such as hazard assessment applications to reduce human error and increase safety compliance

Mumbai Area, India

• Collaborated with the team to develop business and communication strategies to optimize profitability.
• Designed training methodologies to mentor and motivate frontline employees to achieve targets.
• Developed a unique mystery auditor reporting mechanism with inputs from stakeholders leading to enhancing customer experience to 98.5%

Nigeria

• Automated employee performance management system to track and monitor the performance of employees in a manner that is consistent and measurable
• Enhanced workforce productivity through engagement initiatives to ensure employees are invested in their work and turnover is minimized.
• Established a career progression path for all roles within the department.
• Facilitated cost saving by re negotiating contracts with vendors and streamlining existing processes to enabling a cost shrinkage of 6,751,680 (approx. 110,800 CAD)

Mumbai Area, India

• Successfully integrated the airline into One world Alliance as a project lead.
• Integral part of the project team responsible for the merger / acquisition of low-cost airline into the organizations fold.
• Managed diverse stake holder teams for smooth facilitation of charter operations to meet customer expectations.
• Represented the department as part of a task force that investigated reasons for delays and created strategies for process improvement and closure of gaps by conducting root cause analysis. Improved airline on time.
• Conducted operation and customer excellence training as part of the project team which resulted in the airline receiving its 5-star status.

Mumbai Area, India

• Contributed concerted efforts as part of the airline task force committee to increase customerexperience from 88.4% to 93.6%
• Headed in flight operations on domestic and international routes responsible for the safety, service and security of guests on board.
• Facilitated several operational efficiencies by conducting training workshops and international audits.

Mumbai, Maharashtra, India

Preparing specific food items and meal components at the station. Following directions provided by the head chef. Collaborating with the rest of the culinary team to ensure high-quality food and service

Business Analytics, Business, Management, Marketing, And Related Support Services

Activities and Societies: Business analytics

Operational Health And Safety

Diploma, Performance Management

Iata Operational Safety Auditor, Auditing, Distinction

Bachelor'S Degree, Arts, First

Hotel Management, Hospitality Administration/Management, First

Performance Management

Bachelor Of Arts - Ba

Iata Operational Safety Auditor, Auditing

Six Sigma, Green And Black Belt Certification

Performance Management

Postgraduate Degree, Project Management