Syahrol Ikhwan Mohd Fadzil Email & Phone Number

Kuala Lumpur, My

I was responsible for overseeing the design, deployment, and maintenance of the institution’s IT infrastructure, including servers, networks, and hardware. My role involved optimizing system performance and ensuring the high availability of critical services, which included planning and executing technology upgrades to keep pace with the institution’s evolving needs. For instance, I successfully led multiple infrastructure upgrades that enhanced system reliability and supported increased demand, resulting in a 30% improvement in system uptime. I also managed the revision and updating of departmental documentation, including SOPs and policies, to ensure alignment with current processes and industry standards.In addition to infrastructure management, I led a diverse IT support team, setting performance goals and providing mentoring to foster professional development. This approach not only improved team efficiency but also enhanced the quality of technical support provided to faculty, staff, and students, reducing incident resolution times by 25%. I implemented robust data security measures, conducted regular audits, and ensured compliance with data protection regulations, which significantly mitigated security risks. My role also involved coordinating software installations, managing IT budgets, and evaluating procurement needs to ensure cost-effective resource utilization. By staying abreast of the latest technology trends and developing strategic recommendations, I successfully positioned the institution to leverage new technologies and improve operational efficiency, supporting the overall educational mission.

I was engaged on certain real important improvements to the organization's IT infrastructure and managed a number of key projects. I led in establishing a PMO that would institutionally provide a structured approach toward the management of projects, ensuring progress in line with global best practices and SOPs. This involved liaison with the stakeholders, including project personnel, vendors, and end-users, in the definition and initiation of projects, implementation of document control policies, and progress monitoring. For example, by managing project timelines properly and making adjustments if necessary, I ensured the successful completion of projects, which increased operational efficiency and service delivery dramatically.Besides project management, I led the review and negotiation of service contracts with IT vendors, resulting in a significant drop in the cost of the Regional Office and schools. Not only that, I am responsible for network infrastructure, VPN, Google LDAP, and system backups in day-to-day administration. I was responsible for maintaining network equipment and scheduling frequent updates to improve system reliability and reduce the number of failures. I had been leading in the planning and implementation of infrastructure replacement projects and ensuring that incidents led to timely attention in keeping the IT environment resilient to support organizational needs.

In my role as a consultant and advisor for Polytechnics and Community Colleges, I provide strategic feedback on the direction and future prospects of various study programs. This includes validating Program Educational Objectives (PEO) and learning outcomes (LO) to ensure they align with both academic standards and the needs of the industries they serve. I also review the naming conventions of programs in both Malay and English to maintain consistency and clarity. A core part of my work involves evaluating the content of study programs, offering insights to better align the curriculum with current developments and market demands.Additionally, I assess the academic infrastructure and recommend updates to equipment and facilities that reflect the latest technological advancements. I advise on training programs for instructors to ensure they are equipped with the latest skills and knowledge, and I provide recommendations for up-to-date reference materials that are relevant to the fields of study. My role ensures that Polytechnics and Community Colleges remain responsive to evolving industry requirements while maintaining academic rigor.

Took a temporary career break to provide full-time care for my mother during her recovery from a major inguinal hernia surgery. This period allowed me to support her through a critical recovery phase, demonstrating resilience and adaptability in a challenging personal situation.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, My

I set up and streamlined the network and IT systems within the organization. This involved network configuration designing and implementation, system infrastructure installation and maintenance, and the setting of standards to achieve operational excellence. It was noticed that the monitoring efforts put in place to ensure network performance and troubleshoot issues were successful, increasing network reliability and efficiency. For instance, due to the fact that timely upgrades were scheduled and executed, I succeeded in avoiding frequent outages, improving the performance of the systems, and benefiting HQ, hotels, and schools by running smoothly.Some other areas that I paid great attention to are reducing operational expenses and enhancing IT management practices. Negotiation with IT vendors has reduced the cost of various services for me. I managed the switching and firewall management, Wi-Fi support, and day-to-day system administration tasks of the internal network, VPN, Microsoft Active Directory, and system backup. I engineered and refreshed IT documents, including user guides and network diagrams, for the improvement in efficiency and enabling of the staff to troubleshoot basic issues on their own. I tightened the IT branding standards at this organization and consolidated system credentials into one secure database, improving the IT infrastructure and further supporting the mission of the organization.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, My

I was responsible for setting up the networking environment for the organization and optimizing it. Designed and implemented system configurations, while managing installations for the reliability and efficiency of network infrastructure by ensuring the enforcement of set system standards in the role. This was done by maximizing network performance through vigilant monitoring for troubleshooting issues and scheduling upgrades whenever necessary. For example, proactive solutioning of network issues and delivering performance improvements boosted connectivity and system reliability to have a direct positive impact on operational efficiency.In network optimization, I helped to secure the network by making secure connections, enforcing the access policy, among other day-to-day activities in system administration. I was responsible for overseeing switches, firewalls, Wi-Fi support and administration, internal network management, VPNs, Microsoft Active Directory, and system backups. I have participated in the setup of a Project Management Office where I coordinated with stakeholders to outline project requirements for ensuring the seamless execution of IT projects. Preventive maintenance and firmware update efforts kept all networking equipment performing optimally, while error counts remained at a minimum in core systems and hospitality infrastructures.

Petaling Jaya, Selangor, My

I was responsible for providing 24/7 on-call support, resolving first-level incidents, and escalating major issues when necessary. My role involved the administration and maintenance of computer networks, firewalls, and related environments, including managing systems software, applications, hardware, and configurations. By monitoring network performance and making necessary adjustments, I ensured system reliability and optimal operation. For instance, my proactive troubleshooting and problem resolution significantly reduced downtime and improved network stability, directly enhancing the university's operational efficiency.In addition to routine maintenance, I played a crucial role in network security by implementing and coordinating security measures to protect data, software, and hardware. I designed, configured, and tested network software and hardware, managed server-room infrastructure, and maintained the PRTG Monitoring System on Windows. I also handled updates, patch management, and user training, ensuring smooth operation of existing systems. My work included managing Active Directory user information, coordinating with external vendors for services and purchases, and maintaining reliable network performance, which collectively contributed to a secure and efficient IT environment for the university.

I managed and maintained extensive computer networks and related computing environments accredited to ensure optimal performance and security. This involved the administration of network infrastructure, firewalls, and systems and applications software. I was proactive about monitoring network performance to ensure proper security measures are in place for the protection of data and hardware and troubleshooting a variety of network and system problems to keep things running smoothly. For example, I led efforts in faulty network hardware component replacement and management of server rooms, racks, and cabling, which have further improved the reliability and efficiency of the network.I provided critical first and second-level support to resolve any network-related issues quickly, thereby minimizing any disruptions to our customers. My role also involved people management as the Network Team Lead, where I managed a team for updating, patch management, and troubleshooting of already existing systems. I coordinated with the vendors/suppliers to analyze and propose services/purchases. I attended to the really complex issues related to emails, DNS, Routers, Switches, Servers, etc. This holistic approach did not bring ease to our network operations only but brought improvement in system performance and security all at once.

I was responsible for the maintenance and management of network security appliances and ensuring their optimal performance. I regularly updated firmware on security equipment and enforced rigorous control measures to maintain network security. My role involved monitoring servers under the Web Application Firewall (WAF), creating and updating policies for server groups based on specific requirements, and liaising with ministry IT officers regarding any detected intrusions or illegal activities. For example, I managed the server-room infrastructure and performed timely replacements of faulty network hardware, which significantly enhanced the stability and security of our network environment.In addition to technical maintenance, I provided strategic advice and recommendations to IT officers to ensure comprehensive protection of the network and security appliances. I made necessary changes to security policies based on agreed requirements and ensured all software used was legitimate and from authorized distributors. My responsibilities also included restoring file systems and performing data backups, as well as handling capacity increases and providing training. By examining and maintaining network components and ensuring proper functionality of ICT peripherals, I contributed to a reliable and secure network infrastructure across nationwide ministry branches.