* Responsible for achieving the assigned sales targets towards the airline revenue and for Etihad holidays. Maintain a performance by achieving a revenue not less than 7-8 million average YoY.* Processes reservations, travel bookings and modifications on booking for walk in, calling customer and travel agents, issues tickets and finalizes all necessary travel arrangements through the system.* Contributes to maximizing sales and profitability by selling ancillaries, insurance… Show more * Responsible for achieving the assigned sales targets towards the airline revenue and for Etihad holidays. Maintain a performance by achieving a revenue not less than 7-8 million average YoY.* Processes reservations, travel bookings and modifications on booking for walk in, calling customer and travel agents, issues tickets and finalizes all necessary travel arrangements through the system.* Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.* Establishes contact with current and potential customers to recover, enhance sales and build trust credibility at customer's level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.* Handles all customer in a friendly welcoming attitude and ensure customer service quality.* Responsible for reduced/ zero ADM's.* Daily settlement of financial transactions with the finance team and ensure daily reports are on track * Deals with customer complaints and grievances and guide them with the effective resolutions and ensure 100% customer retention.* Manages a direct customer database by categorizing HNWI guests, budget guests and groups. Show less

* Responsible for ticketing and customer service.* Handling travel agents, corporate and Govt. companies* Ensure customer satisfaction and service quality.

* Flight chart control* To function as a sales support* Handling a group of bookings and ticketing.* Pre-flight checking, adjusting the flight profile.* Frequent flyer- Ticketing and Queries * Queue management: Time limit, schedule change and manage frequent flyer programme.* Air India Holidays on stopover packages and worldwide destinations.* PTA counter, group bookings and ticketings.