• Managed the day-to-day operations of a repair service centre including invoicing, process flows, supply and quality management, project forecasting and reporting, auditing and post sales service delivery (Major client included Acer Computer Australia, Foxtel Group and NBN).• Fostered positive relationships and worked collaboratively with key stakeholders – to negotiate resource requirements and deliverables, provide solutions to maximise service delivery, and resolve technical issues

• Coordinated and collected the requirements from the customer for a web-based project; and oversaw the testing activities to ensure quality control.• Managed the project delivery including allocated tasks and resources, and tracked and monitored the completion of tasks in accordance with service level agreements and scopes of works.• Partnered and worked collaboratively with the offshore team – to gain an understanding of customers’ requirements; and negotiate resource requirements and… Show more • Coordinated and collected the requirements from the customer for a web-based project; and oversaw the testing activities to ensure quality control.• Managed the project delivery including allocated tasks and resources, and tracked and monitored the completion of tasks in accordance with service level agreements and scopes of works.• Partnered and worked collaboratively with the offshore team – to gain an understanding of customers’ requirements; and negotiate resource requirements and project deliverables. Show less

• Developed project scopes and ICT Delivery Plans, schedules and artefacts; managed project scopes and deliverables; and monitored project performance and variations.• Ability to multitask in meeting tight deadlines and also able to cope with changes and accommodate ad-hoc requests• Directed, supported and mentored up to 25 staff, engaged in the end-to-end delivery of software development projects (including developed systems and resolved technical issues/defects).• Coordinated… Show more • Developed project scopes and ICT Delivery Plans, schedules and artefacts; managed project scopes and deliverables; and monitored project performance and variations.• Ability to multitask in meeting tight deadlines and also able to cope with changes and accommodate ad-hoc requests• Directed, supported and mentored up to 25 staff, engaged in the end-to-end delivery of software development projects (including developed systems and resolved technical issues/defects).• Coordinated, managed and continually monitored every stage of projects (ie. Set Top Boxes software development) using Agile methodologies in compliance with contractual/service level (SLA) requirements including budget, timeframes/milestones, resources allocations, communication, quality and risk management, reporting and project integration.• Coordinated a supervisory role ensuring time objectives and quality standards were achieved; and managed and resolving logistical and quality issues to complete projects.• Chaired regular team meetings, ceremonies, daily stand-ups, iteration planning, and review and retrospective meetings - to track team performance and progress, and reporting.• Compiled and submitted weekly/monthly reports of project status, performance and any discrepancies/defects for client and senior management’s review.• Constantly reviewed and revised work practices; and performed regular analyses and forecasting to ensure achievement of optimum results and performance outcomes.• Fostered positive relationships and worked collaboratively with key stakeholders – to negotiate resource requirements and project deliverables; and provide solutions. Show less