A highly skilled Tech Lead with 7+ years of comprehensive experience in infrastructure services and technology management, specialising in service transition, incident management, and stakeholder collaboration. Demonstrated expertise in implementing ITIL frameworks, managing critical project transitions, and driving operational excellence across diverse technology environments. Proven track record of optimising customer experiences, developing incident response strategies, and leading technical teams through complex service introduction processes. Proficient in tools like ServiceNow, BMC Remedy, and Excel, with a strong background in resolving high-priority technical challenges and facilitating seamless knowledge transfer between teams.