Simi Gandhi Email & Phone Number

Costa Mesa, California, United States

Frontline of client satisfaction, adoption and renewals. GTT Client Success Mgrs manage over 60% of the company’s revenue. Provide exceptional client service and act as the client advocate in the organization with the goal of measurably improving client satisfaction.Coordinate quarterly (QBR), monthly or weekly business review meetings for the named accounts as required.Provide feedback to operational departments for areas of improvement.Engage Executive Management in both areas of major opportunities and risks.Support assigned client and sales managers.

Costa Mesa, Ca

Managed a team of 15 Client Account Managers globally, while building & nurturing the team to develop long-lasting relationships with clients..Implemented strategies for client retention & growth, while ensuring the team delivered quality service.Engaged firsthand with clients to address inquiries, manage expectations & assess customer requirements with accuracy. Deep knowledge of managed sub-function & solid knowledge of the overall departmental function.Created functional strategies & specific objectives, including development of policies, procedures, supporting the function of the company as a whole.Continued to provide strategic direction by constantly monitoring client satisfaction & industry trends and then recommending operational standards.

Costa Mesa, Ca

Responsible for the timely deployment of Managed Data and VoIP solutions for new Enterprise Customers. Activities include pre sales support, project planning, vendor supply chain management, project execution and management.

Costa Mesa, Ca

* Primary interface between MPN and the customer to manage all project scope, resource alignment, project implementation, relationship management and manage day to day activities* Work effectively and assertively across all levels of the business as well as coordinating with other organizations within MPN and with customers. * Ensure solution delivery on time, on budget, and business results are on target with customer expectations * Initiate weekly status meetings (on-site and remote) with the customer to provide reporting and review quality of services delivered and identify any required changes or improvements

• Oversee the organization’s bookings, orders, sales, employees, finances, meeting arrangements, budgeting, forecasts, marketing, churn, customer service and all aspects of operations.• Hire, manage and provide continuous development training to a team of 12 employees.• Recognized for training, coaching, and developing staff and achieving business financial goals.• Assess training/development needs, and evaluate performances in order to establish merit pay increase.• Provide bi-weekly meetings to discuss new procedures, products, product training, and review existing procedures. Any work related concerns are brought up in the meeting for discussion and resolution.• Continuously updated and created training procedures to increase product “up selling” to our customers.• Manage an expense budget for the various departments and work within the guidelines set by the company.• Personally resolve all escalated customer issues as well as front line sales issues.

Valencia, Ca

• Identifying and networking with prospective clients, generating business from the existing accounts and achieving profitability and increased sales growth.• Building and maintaining healthy business relationships with high net worth and corporate clients, ensuring high customer satisfaction matrices with pro-active delivery & creating service quality norms.• Leading, managing & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets. • Mentoring & motivating the staff members to enhance profitability levels while maintaining high morale.• Helped in the design of national sales and marketing programs for increasing profit.• Conducted calls with Vendors and clients weekly to evaluate product needs, based on forecasted business

Costa Mesa, Ca

Director, Internet & Network Operations • Oversee Internet Services Support (Tier 1 Hosting Support) & Network Operations Center (NOC)• Managed up to 6 different call centers / departments: Internet Services Support (Tier 1 Hosting Support), Internet Systems Administration (Tier 3 Hosting Engineers), Network Operations Center (NOC), Hosting Provisioning, Client Retention and Off site dial-up support.• Worked closely with the senior management & operating leaders of the company to formulate operating plans, strategies, and tactics to achieve profitability, growth, and cross-servicing operating goals • Worked with the executive team and subsidiary leaders to develop annual operating plans to achieve the Company's vision, mission, key strategies, and operating goals • Assessed the effectiveness of operating divisions and utilize identified operating strengths to support corporate initiatives and other operating units to achieve better results

Masters, Of Science

Bachelor’S Degree

Certified, Yoga & Meditation Facilitator

Master'S Degree, Sociology

Activities and Societies: Certified Yoga & Meditation Facilitator