Simi K. Email & Phone Number

I am a seasoned professional with 7+ years of customer service and sales experience in the technology and insurance sectors. Recognized for demonstrating a natural aptitude for facilitating sales and cross-selling, as well as for providing solutions to a wide array of customer issues, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include customer service operations, insurance sales, cross-functional team collaboration, operations optimization, web development, technical support, professional development, training and education, team leadership, technology solutions, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, systems analysis, project management and resource administration to support efficiency and maximum returns.

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  Client Relationship Manager - Affinity Programs

  Marsh

  Jan 2021 - Present - Toronto, Ontario, Canada

  Serve as the first point of contact for day-to-day communications with designated accounts, follows up on correspondences and works to strengthen and grow account relationships.Develop an understanding of client businesses by conducting account research, research on industry issues and preparing benchmarking studies for personal and team use.Support colleagues by managing day-to-day aspects for designated small accounts and conducting ensuing account management tasks including: processing billing requests and gathering information for quotes, generating project calendars, liaising between internal senior professionals and accounts and organizing meeting logistics to ensure customer satisfaction.Mitigate account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.Report to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.Develop and maintain a fluency in the Company's various service offerings to enrich work performed and develop sales capabilities.