•Responsible for supervision and smooth functioning.•Coordinating among departments for collecting various reports and information for staff & facility management.•Played central role in ensuring proper management of room inventory for revenue maximization. Responsible for problem-resolving and flow-management of Front Office operations.•Maintaining a clean data base for all CRM activities.Handling Groups check-ins and check-outs.•Proper Knowledge of room assignment.•Situation Handling and knowing preferences of our guests in order to ensure their repeat visits.

•Manage functions of Reservation Department by monitoring daily requests, reservations, cancellations and amendments. Manage inventory of rooms by controlling reservations and rates at the hotel.•Compilation of month-end Reports and Statistics to match the yearly/quarterly targets.