Simi Dean Email & Phone Number

Dubai, AE

United Arab Emirates

• Managing existing clients nurturing relationships for ongoing satisfaction, responsible for retention, upsell, cross-sell and growth.
• Driving subscription renewals and expansion efforts.
• Working closely with internal teams to ensure seamless delivery of services and solutions
• Regularly check in with customers to assist them with software updates or account changes.
• Collaborating with cross-functional teams for challenging customer inquiries.
• Serving as a voice of customers within the organization by collaborating with sales, marketing, delivery, operations, and product teams.

United Arab Emirates

• Developed comprehensive success plans outlining critical success factors, success metrics, and potential issue mitigation strategies for customers
• Cultivated trusted advisor relationships to ensure customer satisfaction and product adoption.
• Proactively communicated process and procedural changes to customers, fostering transparency and trust
• Handled customer calls and effectively resolved escalated issues, resulting in improved customer satisfaction
• Successfully achieved customer retention and growth, contributing to revenue up-sell, cross-sell, and add-ons
• Worked in tandem with the sales, delivery and product departments to facilitate client on boarding and conducted training sessions to improve client satisfaction and loyalty

United Arab Emirates

• Managed all post-sales activity and customer retention management including the leading Banks in UAE through strong relationship-building, planning, and execution
• Developed and executed cross-selling strategies, resulting in a 15% increase in average revenue per client
• Conducted regular customer success analysis, leading to the identification and implementation of key customer satisfaction improvements
• Proactively monitored and addressed customer service inquiries and issues, resulting in a 40% decrease in customer churn
• Analyzed the customer needs and develop strategies based on their inputs and help clients to solve their problems
• Proactively connected to clients, in order to identify the potential up-sell opportunity and reduce risk management

United Arab Emirates

• Established and nurtured client relationships, significantly expanding account portfolios and consistently surpassing sales goals
• Achieved a 10% increase in customer retention by building and maintaining positive relationships with key customers
• Managed the full sales cycle, encompassing prospecting, qualification, and successful deal closure
• Collaborated with cross-functional teams to enhance internal systems for project planning and tracking, ensuring deadlines were met
• Forecasted upcoming resource needs and facilitated project mapping to streamline project management
• Worked closely with the sales team to cross-sell and upsell within the existing client database, contributing to revenue growth

United Arab Emirates

• Led as the key client relationship manager, strategically planning and executing projects in branding, marketing, advertising, and design for diverse industries
• Successfully managed sales activities in multiple regions, including the USA, UK, and MENA, achieving productive results
• Orchestrated Middle East marketing, operations, and project management while being based in India, ensuring efficient and effective cross-border operations
• Collaborated closely with the Marketing Department to develop and execute promotional campaigns, driving lead generation and increasing brand awareness
• Played a pivotal role in brand planning and strategy, actively contributing to sales pitches and retainer projects
• Demonstrated professional client relationship management skills, fostering strong connections and client satisfaction

Cochin Area, India

• Managed high-growth global accounts, overseeing multiple clients within the organization, and ensuring their success
• Skillfully built rapport with team members across all roles and organizational levels, fostering collaboration and productivity
• Collaborated closely with senior management in forecasting client revenue, setting growth targets, monitoring project profitability, and providing valuable input for financial decision-making
• Delivered compelling presentations of ideas and proposals, contributing to successful sales closures and business growth
• Demonstrated effective team management by maintaining an organized approach, ensuring simultaneous project coordination, and keeping the team aligned with project briefs and agreed timeframes

Cochin Area, India

Project ManagementTeam leader: Creative team coordinationClient Servicing & ManagementDocumentationMeetings & Coordinations inside the Agency and with ClientsAccounts & HR Management

Dubai, United Arab Emirates

Accounting,H R Reporting,Counselling and other administrative works

Finance and Accounts and Reporting

Bachelor Of Commerce - Bcom, Accounting And Finance

Nlp Practitioner Program