FIT Tour Management Setting up and conceptualizing tour packages (outbound) & making reservations.Finalizing hotel bookings, liaising with consulates for visa and related documentation and airlines for bookings.Actively involved in imparting training to newcomers, branches, GSA’s and PSA’s.Marketing/Business DevelopmentManaging overall operations with key focus on top line profitability & operational results for increased sales growth.Conceptualising and executing strategy and market plans for increased sales growth and business development.Territory mapping and market segmentation to identify new customer groups to market various products and increase market share.Customer Relationship ManagementExtensively interfacing with key customers, mapping their requirements & providing critical inputs for product customisation.Providing prompt and superior customer support to the clients in the designated territory to build market credibility. Effective relationship Management with significant clients to ascertain rendering of quality service and achieving customer delight for business retention/enhancement.