Responsibilities:1. Provide daily administrative and secretarial support to Sales Director. Including the responsible for meeting planning and prepare meeting agenda. Responsible for all aspect of traveling arrangement, such as airline and hotel reservations. Manage and check sales’ working calendar. Submit sales director’s expense request in Concur system.2. Support Team’s various report and data analyst report.Including: Make and update Sales Name Account List format. Prepare weekly GCR Security Pipeline Report. Prepare product sales’ weekly Security booking data Report. Prepare commit Report and collect sales profile format and sales review form.3. Support team’s sales activities management.Including the use of salesforce.com, check the status and correctness of every sales in team’s opportunities in Sales force. 4. Order Processing for Product Sales Specialist Team.Including: Check every order after partners submit an order request. Check the end user/ VAD/ Reseller information. Check order’s product, pricing and the discount with Sales Force. Check end user contract when it needed. Help to solve problem and issues with sales and partner during order’s booking period. Follow the order’s till order is in booked status. Prepare Order Tracking Report for team.5. Authorization letter prepare for North China SalesVerify the authorization letter’s approval from sales director and Sales operation. Fulfill the authorization letter and chop the authorization letter. Express delivery the Authorization letter to agencies or Sales. Scan and record the authorization letter.6. Other duties assigned by sales director or team’s sales specialist.

Responsibilities:Hardware order processing:1. Collect Order and review the details of order documents. Such as to check end user name, purchase order no, signature of directors of each department, discount, distribution agreement name and expiration, end user agreement, contract name and date, products’ name and quantity.2. Verification of pricing. Ensure Partner Order Documents signed by partner.3. Prepare CAF and Order Package. Ensure contract documents for signature of Sales Director/manager and Finance director.4. Scan order documents to Oracle system, which is Order Management. 5. Contact with Partner to provider all the information OA team need to book the order.6. Familiar with complex order processing workflow and contracts administration. Manage order processing through to booking completion.7. Contact with Contracts, Finance, and Sales to finalize orders promptly.8. Contract management and input order information into Order Tracker SystemGiving authorization letter for agencies or personnel:Including: Checking the bid promise letter this comes from agency. Verify the authorization letter provided by sales and chop the authorization letter after get the channel manger’s approval. Express delivery the Authorization letter to agencies or Sales.

Responsibilities:1. Receive IT requests and complaints.2. Case tracking.3. Keep daily record of the complaints and Call Record into database.4.Issue service card for engineers。5. Customer satisfaction survey.6. Produce monthly report and quarterly report to customer.7. Contracts and document management.8. Training for new employees.