Simion Marius Email & Phone Number

Bucuresti

Implement and customize Wizrom software solutions.Participate at sales meetings as a technical advisor to collect client requirements and to provide the technical vision of the implementation.Analyze, design and support additional applications development.Analyze client’s business needs and customize the implementation based on requirements.Provide support to the client during and post implementation. Analyze the impact and upgrade to newer versions.Provided support and consultancy for more than 60 companies;

Bucharest, Romania

Find the solution for specific activities or problemsHandle customer inquiries both telephonically and by emailManage and resolve customer complaintsProvide customers with product and service information- Coordinating the activities of the team to guarantee maximum efficiency.Recognizing the client requirements to ensure maximum customer satisfaction.Clarifying the specifications of the client's system and understanding the nature of his business;Training and providing support to all customer users;

Ploiesti, Romania

Provide helpdesk support and resolve problems to the end user’s satisfactionMonitor and respond quickly and effectively to requests received through the IT helpdeskModify configurations, utilities, software default settings, etc. for the local workstationUtilize and maintain the helpdesk tracking softwareInstall, test and configure new workstations, peripheral equipment and softwareMaintain inventory of all equipment, software and software licensesManage PC setup and deployment for new employees using standard hardware, images andsoftwareAssign users and computers to proper groups in Active DirectoryPerform timely workstation hardware and software upgrades as required

University Studies, Computer Software Engineering

Education record