Simi Ritch Email & Phone Number

Columbus, Oh, Us

Dublin, Ohio, United States

Dublin, Ohio, United States

Dublin, Ohio

-Identify and implement continuous improvement and efficiency within Agile Development teams across the department including partnering across organization between development and Infrastructure and Operation teams; initiative examples: Incident Reviews and Proactive Remediation, Facilitate Show and Tells, Time Tracking estimates v actions. - Lead consistent adoption of industry best practices - Participation / representation in project Estimation process from the department including new projects.- Resource Planning at department level for several diverse application teams.- Project Delivery Planning at quarterly and fiscal year levels for department. - Passion for creating innovative solutions-Ability to prioritize well, communicate clearly and understands how to drive a high level offocus and excellence with a strong, talented, opinionated team-Demonstrated ability to understand and discuss technical concepts, manage tradeoffs andevaluate new ideas with internal partners- High attention to detail including effective stakeholder communications- Proven ability to manage multiple, competing priorities simultaneously.

Dublin, Ohio

• Focus on Continuous Improvement and Efficiency: Introduced Accelerated Change to reduce lead time to implement projects to production, led team through a 50% reduction in staff. Identified process gaps and options on how to streamline. Participated in various team efforts catering to process and customer focused continuous improvements.• Coordinated large infrastructure maintenance initiatives form a customer and communication perspective; support them through execution. • Defined release calendar and define standard release processes around release cycles• Organized work in pipeline to identify potential dependencies and conflicts for release cycles; developed and update Forward View of Change. • Partnered with product stakeholders to communicate upcoming release windows and activities across the enterprise. • Reported on the effectiveness of the release process in Weekly Service Review and Weekly Service Planning • Supported and enhanced the continuous build and release process of our self-driving software.• Point of Contact for compliance and audit partnering with security team around producing artifacts related to our adherence during internal and external audits. • Managed and coordinate changed activities within the company, ran Global Change Advisory Board. • Retrospectively audited changes completed in production and preproduction environments for consistency and comprehensive details required for execution. Holding sessions with teams to understand their ideas for improvement and partnering with them to implement across organizations.• Facilitated formal quarterly Change Training and adhoc sessions as needed with teams for guidance. • Service Now Product owner for Change module, JIRA prioritization, communicating enhancements, and regression testing.

Dublin, Ohio

Manager of Enterprise Release Management Team Leader of the organization that provides release and production integrity through coordination, facilitation, governance/escalation, and communication of release details. Offer a solution of a high level IT best practices amongst all application teams. Core Competencies Performed: Create equal governanceRisk reduction Develop and facilitate quick mitigation processesConsolidated communication / reporting for pre and post implementationFacilitate the delivery of business value solutions as quickly and efficiently as possible while minimizing the negative impacts

Dublin, Ohio

Release Manager in Claims • Developed plans for ClaimCenter implementation in Claims. Developed repeatable processes for run support of application in production environment. • Managed highly engaged team of release coordinators, environment coordinator and build configuration engineers. • Offered best practices to business other areas of Nationwide implementing Guidewire products.• Coordination amongst consulting partners, off shore development/testing teams, as well as onsite teams of shared code bases and environments.Manager over team including: test analysts, requirement analysts, release coordinators, build configuration engineers and environment coordinator in Claims. Scope includes Claims legacy applications and ClaimCenter Application.

Dublin, Ohio

Manager, IT Process Management responsible for the consolidated Release Management Team within Personal Lines.• Develop and manage IT release management processes and practices to improve overall production environment stability, reliability, availability and performance.• Manage quantity of change in each release to ensure adequate system and human capacity for changes.• Collaborate with IT Business Partners, IT Senior Leadership, Program/Project Managers, Technical Leads, Quality Assurance leads, IT Production Support and IT Service Delivery to proactively manage delivery and quality of IT changes in scheduled releases.• Continuously evaluate maturity of release management practices and leads the IT organization in the implementation of improvements to processes.• Direct the execution of an ongoing communication plan, and ensures training plan is executed, regarding release management for both Business and IT staff. Ensures communication regarding changes in scheduled releases to both Business and Technical staff.• Ensure compliance with release management requirements.• Ensure overall quality of release packages.• Ensure appropriate documentation regarding release management processes and procedures is developed and maintained.• Coach and mentor IT and Business staff on industry best practices.• Collaborate at a Regional and Group level to develop and maintain methodologies, internal tracking systems, and other standards.• Ensure management information reporting.

• Coordination of 2 business areas – and their leadership teams in terms of tactical and strategic planning and execution (total head count of organization 250). • Provide insight and coordinate implementation of organizational model for a business area in order to provide unified process for seven different organizations coming together under one leader. • Conduct planning and execution of ogranization all associate meetings, including setting up facilities, agenda and presentation development, • Primary point of contact for facilities planning, asset support, Clarity work plan/resource structure.• Manage IT Operations budget plan, manage operation budget along with finance partner.• Implemented process around financial reviews at an organizational level.• Participate in development of Business Management IT Operations Coordination discipline and role development.

• Facilitate Major & Minor Releases for Auto Property Integration; from development, testing and code move perspectives.• Coordinate with cross programs in PLSI organization for releases (ex GSDD, GSUW, UWRS, DW, Billing, Catalyst, Gateway).• Manage processes between business, systems, release test management, environment management and centralized testing teams for release management. • Primary point of contact for implementation of API Major releases; ensuring implementation plan is completed and executed and issue resolution prior to and related to implementation.• Main liaison for PLS release management team and PCIT release management team. Provide detailed information regarding scope and status of API releases throughout their life cycle.

• Auto Property Integration Release Management- Process Development, Implementation and Maintenance: • Liaison between business, systems and centralized testing teams for release management. • Defect Management: Defect Prioritization, created defect guidelines for defects entered in Quality Center. • Change Request Process: helped to develop Auto-Property Integration release management CR process. Mitigate issues that arise out of change requests. • Risk and Issue Management: helped to initiate development of Risk and Issue management process at a release level. • RFC Process: completing RFC’s at a project level for Auto-Property Integration and represent AP Integration with CAB.• Implementation Release Coordination • Develop detailed implementation plan; developed process for communication with external support teams including database team, ATS team, Operations team, and E-Comm team to help streamline implementation related activities for major and minor releases.

• National Platform Release Implementation & Validation Coordination: including both training environments and production environments.• Billing Systems Analyst for National Platform: Primary contact for support, implement new billing initiatives within NP• Service Center Metric: Gathered and analyzed daily service center data from Columbus TSO and prepare weekly and monthly metrics to be used for reporting purposes. Responsible for reporting fluctuations and determining causes with service center partners.• National Platform Maintenance Process: responsibilities included data analysis, defects, change and new business requests, enhancements, rate and regulatory projects, and testing. • Centra Application Maintenance and Support• Practice Database Maintenance and Testing• Customer Specific Codes Maintenance• AOA Security Maintenance: Set up Agent ID's, clean up in security and also set up service center ID’s

• National Platform Maintenance Analyst & National Platform conversion process by state• Nationwide Intern Council of Events (NICE) Board Coordinator May 2002- September 2002• Intern Project Lead June 2001- September 2001

Columbus, Ohio Area

Event planning and management for Solo Program of SCCA for the Ohio Valley Region.

Mba, Management Information Systems

Ba, Mis

Diploma