Simon Irving Email & Phone Number

Glasgow, Gb

Edinburgh, Scotland, United Kingdom

I worked alongside a development team to enable webpage ownership and governance across NatWest, RBS and Ulster Bank websites. I helped with the refinement of requirements, user acceptance testing and pre/post release testing of changes.Utilising my copywriting skills, I crafted clear and concise process updates and documentation, which I then disseminated among the broader digital journey team at the bank.I collaborated with SEO in establishing page value and journey… Show more I worked alongside a development team to enable webpage ownership and governance across NatWest, RBS and Ulster Bank websites. I helped with the refinement of requirements, user acceptance testing and pre/post release testing of changes.Utilising my copywriting skills, I crafted clear and concise process updates and documentation, which I then disseminated among the broader digital journey team at the bank.I collaborated with SEO in establishing page value and journey managers, to identify and agree page ownership for live web content, leading to Adobe AEM updates reflecting agreed page owners.I worked alongside Natwest's Risk team to ensure awareness of changes, and changes to existing controls are put in place, with new controls created where needed.I made changes to Natwest's digital platform, which have the positive impact of reducing risk and potential for incorrect and out of date customer facing web content to be live. Show less

Glasgow City, Scotland, United Kingdom

• Managed a digital content team to deliver initiatives promoting Three’s brand.• Used Scrum, Kanban, and Jira for efficient project delivery within agreed timeframes.• Established a training framework supporting the move from FatwireCMS to Adobe AEM.• Collaborated with developers and used analytics tools to enhance customer experiences.• Worked with online operations teams to solve technical problems and diagnose faults.

Glasgow

• Workflow management using Jira.• Collaboration with Product Owners, Designers, Copywriters and QA.• Followed brand and tone of voice guidelines to create great customer experiences.• Delivered key product launches and collaborated on cross-functional projects.• Worked with online operations teams to solve technical problems and diagnose faults.

Glasgow City, Scotland, United Kingdom

• Responsible for pricing and delivery of commercial digital journeys on Three’s website.• Worked with Product Owners to ensure brand consistency and regulatory compliance.• Initiated weekly quality improvement workshops.• Championed open communication through retrospectives, 121s, and daily stand-ups.

Glasgow, United Kingdom

I supported a team of Executive Office Consultants, with an emphasis on quality and great customer experience, I maintained the Executive Office's SLAs; all this with a view to reaching a win-win outcome for unhappy customers and for Three.Through insight and sharing customer experience with the wider business, I highlighted areas where a customer's journey would be improved, whether that's face-to-face in one of our stores, over the phone with our contact centre, or through our digital… Show more I supported a team of Executive Office Consultants, with an emphasis on quality and great customer experience, I maintained the Executive Office's SLAs; all this with a view to reaching a win-win outcome for unhappy customers and for Three.Through insight and sharing customer experience with the wider business, I highlighted areas where a customer's journey would be improved, whether that's face-to-face in one of our stores, over the phone with our contact centre, or through our digital channels like www.three.co.uk and My3.Through employee engagement, I contributed to team performance, making work an enjoyable place to be. Through positive word of mouth and actions, I made the Executive Office a desirable place to work. Show less

Introduction To Content Design

Building on my experience working in digital teams, my interest in Graphic Design and online experiences, FutureLearn's Introduction.

Ba (Hons) Graphic Design, Graphic Design, Corporate Identity And Brand Design, Illustration, 2:2

Education record