Dedicated ICT System Analyst highly skilled in installation, support and maintenance of computer devices and software. Provides in-depth software guidance to users, offering training and additional documentation for maximum customer satisfaction. I am able to handle multiple tasks on a daily basis, I have a great understanding with regards to information technology and I am a dependable person in regards to time management, Attended Alco NCP as a requirement for school in order to gain working experience. Gained vast experience working with every day system administration scenarios which included managing user’s software, hardware issues while also managing the companies network infrastructure. Acquired vast knowledge being in the team during the company’s network remap which included to server racks, new patch panels, cisco switch and firewall installations also fiber installation, server software installation and backup systems installations